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Premier Staffing Partners

Service Desk Technician

Career Insights for Help Desk Technician / Analyst

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Scorecard

Based on Tennessee data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$48,600 / year median in Tennessee

+9% projected growth

Explore Career

Job Description

Service Desk Technician Premier Staffing Partners - 3.6 Knoxville, TN Job Details Full-time | Contract $19 - $20 an hour 1 hour ago Benefits Health insurance Dental insurance Vision insurance Life insurance Qualifications Microsoft Exchange Microsoft Office DHCP Computer management DNS Desktop administration Associate's degree CompTIA A+ Active Directory management Full Job Description IT Service Desk Technician Open-ended contract opportunity to join an IT Service Desk team supporting a modern environment. This could be an excellent opportunity for someone looking to join an enterprise level organization and work with the latest technology. IT Service Desk Technician Responsibilities Support a Windows environment including Office 365, Windows 10, Active Directory Setup workstations and PCs including configuration and software installation Image and configure Windows 10 devices Responsible for management of network devices, VoIP, Active Directory accounts, Exchange email, and a variety of other applications Troubleshoot technical issues for end users remotely and provide hands on support Install, configure, and maintain operating systems Software configuration and updates Support peripherals including printer networking Network connectivity support IT Service Desk Technician Requirements Associates degree required, Bachelors preferred Must have at least 1 year of IT support experience, preferably in a helpdesk role Experience with Active Directory, O365, and Windows OS Must be able to communicate effectively with end users and other team members Firm understanding of DNS and DHCP CompTIA A+ or Microsoft Operating Systems Certification preferred
Job Types:
Full-time, Contract Pay:
$19.00 - $20.00 per hour Expected hours: 40.0 per week
Benefits:
Dental insurance Health insurance Life insurance Vision insurance Ability to
Commute:
Knoxville, TN 37923 (Required)
Work Location:
Hybrid remote in Knoxville, TN 37923

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance