Software Support Analyst II Northwest Educational Service District - 2.0 Everett, WA Job Details $94,286.40 - $117,998.40 a year 2 hours ago Benefits Paid jury duty Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Employee assistance program Vision insurance Bereavement leave Life insurance Qualifications School experience Customer communication Computer science Customer relationship building Computer Science Requirements specification Educational administrative software Customer service Bachelor's degree in business Student information system Information Systems Mid-level Enterprise software support User training (technical support) Managing clients in a customer support role Education Requirements analysis Customer engagement Computer Information Systems Bachelor's degree in education Customer support Bachelor's degree in accounting Business Bachelor's degree in computer science Accounting Educational software Payroll processing Professional development training Full Job Description Location Northwest Regional Data Center 2121 W Casino Rd Everett, WA 98204 Position Summary The NWESD aspires to be a racially and culturally inclusive staff that reflects the diversity of those we serve. We believe this strengthens our organization, stimulates creativity, promotes the exchange of ideas, and enriches staff engagement. The Software Support Analyst provides consultation, support and resolution of client problems in the use of the Skyward application software to ensure that client needs and information requirements are met. They provide mid-level knowledge of the Skyward software applications to interface with outside agencies and to identify requirements for application modifications. They develop training curriculum and deliver training to end users and other staff. The Software Support Analyst's greatest asset is the ability to communicate with others and to develop and maintain relationships to further enhance the customer experience.

Qualifications Required:

Bachelor's Degree in Education, Accounting, Business, Information Systems, Computer Science or other related field, or equivalent education and work experience which provides the skills, knowledge, and abilities to perform the essential functions of the job. WSP/FBI criminal history background clearance.

Highly preferred:

Payroll experience Experience working with Skyward School Management Software or Qmlativ as a district user Software-related customer support experience Experience working in an educational environment Employment Conditions and Benefits 8 hours per day, Monday-Friday, 260 days per year. This position will be part of the Business team. Experience with payroll is considered an asset and would be beneficial in this role. The starting pay is set at 90% of the full salary range until proficiency is achieved. At 90%, the salary ranges from $94,286.40 to $106,204.80. Once proficiency is reached, pay increases to 100% of the salary range, which is $104,769.60 to $117,998.40. Work is performed in an office environment, however, approximately 50 percent of this time may be spent working at the various school district locations. Routine travel is required to visit local school districts as well as for workshops and conferences. Sitting for extended periods of time working at a computer terminal is common. Lifts and carries a maximum of 15 pounds. Adequate manual and finger dexterity, hearing, speech and vision are necessary to perform the essential functions of this position. This position is telecommute-eligible per Policy 5225.

Hazards:

Potential hazards are present based on the fact that the position requires the incumbent to travel a significant amount. Hazards may include but are not limited to traveling alone, traveling in inclement weather conditions, varied road conditions, rush hour traffic, etc.

Benefits:

Medical Insurance; Dental and Vision insurance with 100% paid premiums for employee and eligible dependents; Annual Paid Leave - (20-25) Vacation days, (12) Sick days, (1) Floating Holiday, (13) observed Holidays, Bereavement Leave, Jury Duty Leave; Tuition Reimbursement; Long Term Disability; Basic Life Insurance; WA State Dept. of Retirement Systems Membership -Teachers' Retirement System (TRS) or Schools Employees' Retirement System (SERS); Deferred Compensation Program (DCP) offering 457 deferred savings plan; Flexible Spending Accounts for medical and dependent care; Voluntary Employees' Benefits Association (VEBA) participation; Employee Assistance Program; Professional Development opportunities. Salary Range $94,286.40 - $117,998.40 How to Apply Submit a complete application at nwesd.org/jobs. Applications for this position must include: Letter of Interest Resume Copies of Transcripts (Official or Unofficial) Other documents may be included at your discretion