Software Support and Production Specialist TEKLYNX Glendale, WI Job Details Full-time $19 an hour 11 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Vision insurance 401(k) matching Employee discount Life insurance Referral program Retirement plan Qualifications Computer operation Sales support Windows Attention to detail Computer hardware Associate's degree Peripheral hardware support Time management Help desk

Full Job Description Job Title:

Software Support & Production Specialist Company Overview:

With over 30 years' experience, TEKLYNX International is the world's leading developer of Automatic Identification - Data Collection (AIDC) Software. We are dedicated to providing customers with advanced identification solutions. Over 600,000 companies rely on our software for applications such as receiving, inventory management, product identification, product control and shipping. TEKLYNX International is headquartered in Glendale, WI with European headquarters in Auch, France and has support offices located throughout the world. To support our growth we are looking to recruit the most talented people in our industry.

Job Summary:

As a part of a successful inbound Customer Support team this individual provides technical support to TEKLYNX' direct customers, resellers, distributors and sales personnel on all TEKLYNX label design software applications. Support TEKLYNX effort to attract, retain, and serve our customers by providing comprehensive, timely, tailored technical phone and on-line support ensuring exemplary customer service. Support Technicians will work closely with team members to continuously learn and increase knowledge around TEKLYNX products but also focus on listening to ensure we capture customer enhancements/requests and work with engineering team to build on those enhancements. All interactions are logged daily using various relationship management tools while ensuring appropriate follow-up communication is delivered effectively.

Job Requirements:

The ideal candidate has a technical degree or a business degree with technical emphasis or equivalent experience. A desire to work with and support customers. Must possess excellent problem-solving skills, patience and interpersonal skills. Time management skills and the ability to work successfully with a team. The ideal candidate for this position will have exceptional verbal, written and listening skills.

Must have working knowledge of:

Microsoft operating systems, software and pc, peripheral hardware.

Key Responsibilities:

Provide technical support to TEKLYNX customers, distributors, and sales personnel (domestic and international). Maintain service levels and call response objectives as directed by the Customer Support Manager. Document and relay end-user and distributor feedback to the appropriate marketing teams. Propose and suggest product improvements. Create technical documentation, including "How-To" guides and common troubleshooting tips for the TEKLYNX Support Center. Uphold company safety policies, housekeeping procedures, and protect confidential information. Accurately enter customer orders into the system Verify product pricing and terms before processing.

Customer communication:

order details, shipping and product specifications. Collaborate with different teams to resolve discrepancies or special requests. Ensure orders are processed accurately to prevent errors and credits.

Training & Development:

Receive job-specific training at scheduled intervals. Continually upgrade skills to stay current with relevant products. Required to retain and adapt to processes in an constantly changing environment.

Competencies Required:

Customer focus Intellectual horsepower Interpersonal savvy Problem solving Composure Learning on the fly Active listening Attention to detail Computer literacy

Time Management Career Advancement:

Potential paths include Sales, Marketing, and Management.

Remote Work:

Partial remote work may be available upon completion of training and with managerial approval. Qualifications and Education Requirements Help desk: 1 year (Preferred)

Windows:

1 year (Preferred) Associates or relevant certifications (Preferred)

Benefits:

401K (matching) Health, Vision, and Dental Insurance Employee Discounts HSA Contributions Paid Time Off (Accrual System)

Paternal Leave Referral Program Life Insurance Annual Bonus Program Job Type:

Full-time Pay:

$19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance

Experience:

Help desk: 1 year (Preferred)

Windows:

1 year (Preferred)

Work Location:

In person