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Support Engineer MERN Stack

Job

E-Solutions Inc.

Remote

Full-Time

Posted 2 weeks ago (Updated 22 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

Support Engineer - MERN Stack (Toronto, ON) | 06/10/26

Job Description Job Title:

Support Engineer -

MERN Stack Location:

Toronto, ON (Remote)

Job Description:

Incident Management & Reporting Monitor, log, and track incidents through ticketing systems with complete documentation. Ensure timely acknowledgment, classification, and prioritization of issues based on impact and severity. Maintain accurate incident reports, RCA (Root Cause Analysis), and resolution documentation. Issue Triage & Resolution Perform initial triaging of issues, identifying patterns, dependencies, and probable root causes. Escalate incidents appropriately across L2/L3 tiers when required. Drive resolution within defined SLAs and ensure minimal business impact. Cloud & Log Analysis (AWS) Leverage AWS tools (CloudWatch, CloudTrail, X-Ray, etc.) for monitoring and log analysis. Investigate performance bottlenecks, system failures, and anomalies in cloud environments. Support deployment and troubleshooting in AWS-based architectures. Continuous Improvement Contribute to knowledge base articles (KBA), SOPs, and automation of repetitive tasks. Identify opportunities for improving monitoring, alerting, and resolution efficiency. Technical Skills & Competencies Strong understanding of incident management and support processes Proficiency in JavaScript, ReactJS (frontend) and NodeJS (backend) Hands-on experience with AWS cloud platform Hands-on experience with RDBMS(PostgreSQL), writing AQL queries, joins etc Database troubleshooting Ability to troubleshoot UI related issues and browser-side errors. CloudWatch (logs & monitoring) EC2, S3, Lambda (basic to advanced exposure) Experience with REST APIs, microservices architecture Good knowledge of debugging, logging, and performance analysis tools Preferred Skills Exposure to DevOps tools (CI/CD pipelines, Git, Jenkins) Experience with ticketing tools (ServiceNow, Jira, etc.) Knowledge of databases (SQL/NoSQL) Familiarity with containerization (Docker/Kubernetes) Support Engineer - MERN Stack1Mern Stack Canada