Technical Support

Technical Support Moorhead, MN Job Details Full-time $2,300 - $3,000 a month 4 days ago Benefits Health insurance Qualifications Written communication Computer science Teamwork Computer Science Technical documentation Network support IT Information Technology Full Job Description Role Summary We are seeking a proactive and detail-oriented professional to join our team. In this role, you will be the backbone of our daily technical operations, providing hands-on network support while managing the vital logistics and inventory that keep our systems running. This is an ideal role for someone with 0-2 years of experience who is eager to grow their technical expertise in a fast-paced environment.

Key Responsibilities Technical Support:

Provide day-to-day technical support for customer networks, ensuring high uptime and user satisfaction.

Documentation:

Maintain meticulous records of support activities; create and update internal knowledge base guides and technical documentation. Interoperability Testing /

Protocol Validation :

Coordinate and execute testing protocols to ensure hardware and software meet the specific technical requirements of major carriers (e.g., Verizon, AT&T, T-Mobile, Vodafone). Support regional field trials by analyzing drive-test data, ensure devices correctly implement carrier-specific features, and resolving issues in live environments..

Operational Coordination:

Ensure the success of daily on-site operations by collaborating effectively with cross-functional teams.

Inventory & Logistics:

Manage hardware inventory and stock levels. Oversee the RMA (Return Merchandise Authorization) process and coordinate logistics between various office locations.

Adaptability:

Perform additional technical or administrative duties as assigned to support the evolving needs of the department.

What We Need Education:

Associate's degree in Information Technology, Computer Science, or a related field (equivalent practical experience will also be considered).

Experience:

0-2 years of experience in network support, IT helpdesk, or a related technical role. (Entry-level candidates with strong internship experience are encouraged to apply).

Communication:

Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

Certifications:

While not required, knowledge of or progress toward industry certifications is a significant plus.

Key Skills & Attributes Growth Mindset:

A genuine eagerness to learn new systems and specialize in emerging technologies.

Analytical Thinking:

Strong problem-solving skills and the ability to troubleshoot complex network issues under pressure.

Team Collaboration:

Ability to work independently with minimal supervision while remaining a reliable and communicative team player.

Job Type:

Full-time Pay:

$2,300.00 - $3,000.00 per month

Benefits:

Health insurance

Work Location:

Hybrid remote in Moorhead, MN 56560