Technical Support Analyst

Job Title :

Technical Support Analyst Location :

Basking Ridge, New Jersey (Hybrid)

Duration :

12+

Months Skills:

Knowledge Sharing:

Contributing to the knowledge base and sharing insights with the team is an indicator of success

Adaptability and Learning:

Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment Strong problem-solving skills and ability to troubleshoot basic technical issues independently Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals Customer-oriented mindset with a focus on delivering high-quality customer service. Familiarity with ticketing systems and knowledge base tools is a plus Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively Willingness to learn and adapt to new technologies and tools in the banking technology domain

Experience & Qualifications:

A minimum of 5 to 7 years of overall experience is required. Hands-on experience with tools such as Postman, Kibana, Splunk, and Grafana is required. Bachelor's degree in computer science, Information Technology, or a related field. Experience in Banking /payment technologies is a plus.