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Qodoro Global LLC

Technical Support Analyst - III

Pay: $35–$40/hr
Posted: 3 weeks ago
Location: Warrenton, VA (Onsite)
Last Updated: 2 weeks ago
Hours: Full-Time
Expires: 10/19/2026
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Job Description

Position Title:
Technical Support Analyst 3
Duration:
05
Months Location:
Warrenton, VA Pay Rate:
$35 - $40/hr. on W2 (Without Benefit)
ABOUT THE ROLE
  • Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services' (DVS) Puller Veterans Care Center, which is a medical facility. The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones).
  • The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Puller Veterans Care Center (PVCC) in Warrenton, VA, plus support some remote Veterans Benefits sites.
The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:
  • Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
  • Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
  • Working knowledge of supporting and troubleshooting LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
  • Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendars, distribution lists, etc.)
  • Basic experience with IT inventory control, ticketing system and reporting.
  • Basic experience with analog and digital phone configuration and troubleshooting.
  • Resolve network and infrastructure issues.
  • Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
  • Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
  • Identify security vulnerabilities and report security incidents promptly.
  • Track end-user support activities through the ticketing system.
  • Monitor network and computer systems performance.
  • Own reliable transportation.
The agency will reimburse them for all travel expenses directly.
Pay:
$35.00 - $40.00 per hour Expected hours: 40.0 per week
Work Location:
In person

Benefits

  • Dental Insurance