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Key ResponsibilitiesProvide advanced troubleshooting and technical support for complex electrical power systems, UPS equipment, and field service operations.
Develop and maintain technical documentation, training materials, operating procedures, and product support resources.
Lead root cause analysis efforts, support product quality initiatives, and collaborate with engineering and manufacturing teams on continuous improvements.
Support business technology, software applications, and technical systems while mentoring field technicians and delivering technical training.
QualificationsBachelor's degree in Electrical Engineering or a related engineering discipline.
Minimum of 7 years of experience supporting industrial electrical power systems, including UPS or critical power equipment.
Strong knowledge of SCR and IGBT power electronics, PLCs, ladder logic, and advanced electrical troubleshooting.
Proficiency with Microsoft Office, Windows operating systems, Microsoft 365, and business technology; valid driver's license and ability to travel domestically and internationally as needed.
BenefitsComprehensive Medical, Dental & Vision Insurance401(k) & Roth 401(k) with company matchGenerous PTO including vacation, personal, and sick timePaid company closure between Christmas and New Year'sHybrid work schedule (4 days onsite)
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Technical Support Engineer
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$60,029 / year median in New York
-5% projected decline
Job Description
Job Title:
Technical Support EngineerLocation:
Middletown, NY Salary:
$95,000+ depending on experience Seeking an experienced Technical Support Engineer to provide advanced technical support for complex electrical power systems while serving as the highest level of technical expertise for field service teams, customers, and internal staff. This hybrid role offers the opportunity to work on mission-critical power systems, support continuous product improvement, and collaborate with engineering teams around the world.Key ResponsibilitiesProvide advanced troubleshooting and technical support for complex electrical power systems, UPS equipment, and field service operations.
Develop and maintain technical documentation, training materials, operating procedures, and product support resources.
Lead root cause analysis efforts, support product quality initiatives, and collaborate with engineering and manufacturing teams on continuous improvements.
Support business technology, software applications, and technical systems while mentoring field technicians and delivering technical training.
QualificationsBachelor's degree in Electrical Engineering or a related engineering discipline.
Minimum of 7 years of experience supporting industrial electrical power systems, including UPS or critical power equipment.
Strong knowledge of SCR and IGBT power electronics, PLCs, ladder logic, and advanced electrical troubleshooting.
Proficiency with Microsoft Office, Windows operating systems, Microsoft 365, and business technology; valid driver's license and ability to travel domestically and internationally as needed.
BenefitsComprehensive Medical, Dental & Vision Insurance401(k) & Roth 401(k) with company matchGenerous PTO including vacation, personal, and sick timePaid company closure between Christmas and New Year'sHybrid work schedule (4 days onsite)