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University of Vermont

Technical Support Specialist

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$71,990 / year median in Vermont

-10% projected decline

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Job Description

Position Details Advertising/Posting Title Technical Support Specialist Posting Summary Perform technical and data management support of the student information system (Banner) as it relates to the Graduate and Undergraduate Admissions Offices. Provide oversight of data integrity; provision of data to both internal and external units; electronic loading of data into Slate and Banner database; and testing of Banner updates and web forms. Coordinate and provide training to staff members in the Banner SIS. Manage communications and applications for students who defer admission. Minimum Qualifications (or equivalent combination of education and experience) Associate's degree with one to two years' experience in data management, including relational databases, spreadsheets, file transfer protocol required. Effective interpersonal and organizational skills. Familiarity with the concepts of an electronic calendar and e-mail. Data entry skills required. Desirable Qualifications Knowledge of the Banner SIS is highly desirable. Familiarity with relational database highly desirable. College admissions experience is highly desirable Anticipated Pay Range $25/hour to $27/hour Other Information Special Conditions A probationary period may be required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position FLSA Non-Exempt Union Position Yes, UVMSU Posting Details Position will be posted for a minimum of one week, after which it is subject to removal without notice. Job Location Burlington, Vermont, United States Job Open Date 07/23/2026 Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled Yes Our Common Ground Statement The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of
Our Common Ground:
Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM's mission and advancing Our Common Ground values through the execution of their job duties. Position Information Position Title Technology Generalist OC2 N Posting Number S6231PO Department Admissions/30200 Position Number 00027647 Percent of Full-Time 0.75 Standard Hours at 1.0 FTE 37.5 Term (months per year) 12