Technical Support Specialist AMW Group - 5.0 West Hollywood, CA Job Details Full-time 11 hours ago Qualifications Software issue identification Report writing Client onboarding Email customer support Technical support via phone Bug Reporting (Quality assurance practices) Mid-level Managing clients in a customer support role Issue tracking Customer service knowledge base End user technical writing Online help documentation Technical support via email Full Job Description AMW provides strategic services and develops software and AI agents for businesses, backed by nearly 30 years of marketing, sales and business experience. Help our clients with our software every day, and make sure what they report gets fixed. What you'll do Answer client questions and support requests every day, by email, chat and phone. Reproduce problems, write clear reports for engineering and follow through until they're fixed. Help new clients get set up and get their team started. Keep help articles current as our products change. What you bring Experience supporting software users. Patience, clear writing and a knack for troubleshooting. Comfort learning products in depth. This is a remote role, with on-location work as needed.