Technical Support Specialist Microworks POS Solutions Inc Webster, NY Job Details Full-time $18 - $23 an hour 1 day ago Benefits Health insurance Dental insurance Qualifications Interpersonal skills Windows Ethernet LANs Computer hardware Computer networking IP networking Restaurant experience Full Job Description Microworks POS Solutions, Inc is a leading provider in the field of Point of Sale and Hospitality Systems development. We offer our clients a complete turn-key package of hardware, software, systems consulting and customer support. Microworks Prism POS is a complete restaurant management solution. We are looking for a Technical Support Specialist who has good technical skills, excellent communication, good judgment, and an understanding of the restaurant industry. This position is best suited for candidates who are customer service oriented and enjoy a fast-paced environment. This person must be comfortable asking questions and working in a team environment. Their role is to identify, troubleshoot, and resolve customer concerns via phone and email.

Primary Responsibilities:

Log all customer contact in the support ticketing system with complete and accurate information Troubleshooting both internet connectivity as well as internal and wireless networking issues, reconfiguration of routers and printers Connect directly with customers to guide them through onboarding with PrISM from receipt of the hardware to live use of the software Train customers on all aspects and features of the PrISM Software Develop a strong understanding of PrISM, it's capabilities, and it's customer's needs Work with leadership to improve our processes and the customer experience

Qualifications:

Restaurant/bar background (preferred) or experience with a Point of Sale system 1+ years Call Center or Product Support experience in software/networking is HIGHLY desirable Effective verbal and written communication skills, including the ability to listen and appease frustrated customers in a positive, sympathetic, and diplomatic way is a must Understanding of

LAN / WAN

networking -- including Windows network protocols Knowledge and familiarity of consumer and small business grade H/W; including routers, cable modems, etc. Background in client database support An Associates or Bachelor degree in Information Technology or equivalent job experience is a plus Ability to speak Spanish is a plus We are willing to train the right individual This is a direct-hire full-time position. Hours may include occasional evenings and weekends. Benefits include paid sick and vacation time, health and dental insurance and

SIMPLE IRA

with employer matched contributions. Salary will be commensurate with experience. Please submit a copy of your resume and references. You may also view a demo of our products at www.microworks.com. Principals only. Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers

Job Type:

Full-time Pay:

$18.00 - $23.00 per hour Ability to

Commute:

Webster, NY 14580 (Required) Ability to

Relocate:

Webster, NY 14580: Relocate before starting work (Preferred)

Work Location:

Hybrid remote in Webster, NY 14580