Tier 2 Technical Support Specialist

•This role is hybrid, based in Indianapolis, IN. Qualified candidates must currently reside in the Indianapolis, IN area.•The Desktop Support Specialist position provides enterprise-level assistance to our end users on-site and remotely. This role provides support and incident management for a variety of IT related concerns across multiple businesses and level of users. Functions include but are not limited to troubleshooting hardware and software related concerns, phone support, access requests and printer issues. Essential Functions Accurately and efficiently diagnose and resolve problems related to the use of company technology resources and applications. This includes issues related to the use of desktops/laptops, software, peripheral devices, connectivity, VPN and other concerns. Ability to identify and resolve issues with end-user hardware, both corporate provided and user owned. Appropriate use of tools to log, track, escalate, research, resolve and close calls and incidents. Imaging of desktops and laptops to prepare for end user deployment. Maintain and develop system documentation, policies, procedures, forms, instructions, etc., as assigned. Provisioning and managing user access utilizing AD manager plus and Active Directory Willingness to identify and work with Network, Server, and Applications teams to assume responsibility of repeatable operational IT tasks. Experience Qualifications Required 3+ years technical support/service desk role, preferably in a professional environment. Windows 11 Operating System troubleshooting and configuration M365 experience to include installation, configuration, and troubleshooting of associated applications Desktop hardware installation, configuration, and troubleshooting Understanding of Microsoft Active Directory and Microsoft Exchange environments

Pay:

$26.50 - $27.50 per hour

Benefits:

401(k) Health insurance Paid time off

Work Location:

Hybrid remote in Indianapolis, IN 46278