User Support Analyst Healthcare Information Xchange of New York, Inc. Albany, NY Job Details Full-time $20.68 - $23.08 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Qualifications Teamwork Bachelor's degree Attention to detail Problem-solving Customer support Full Job Description Join Our Mission to Improve Healthcare Through Technology At Hixny, we're committed to transforming the way healthcare data is shared and used—making it easier for providers, patients, and organizations to access the information they need to deliver better care. We're currently seeking a detail-oriented and customer-focused User Support Analyst to join our User Support Services team. About the

Role:

As a User Support Analyst, you'll be the first line of support for our users, providing technical assistance and exceptional customer service. You'll help resolve access issues, guide users through system features, and support the implementation of our health information exchange tools. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in helping others succeed.

Key Responsibilities:

Provide first-level support for end users via phone, email, and ticketing system Troubleshoot access issues and guide users through product functionality Document and escalate technical issues as needed Assist with onboarding new users and maintaining user accounts Collaborate with internal teams to improve user experience

What We're Looking For:

Bachelor's degree in IT, healthcare, or related field (or equivalent experience) 1-2 years of experience in a customer support or help desk role Strong communication and problem-solving skills Ability to work independently and manage multiple priorities Familiarity with healthcare or health IT is a plus Why Join Hixny? Make a real impact in healthcare Collaborative, mission-driven culture Opportunities for growth and learning Competitive pay and benefits

Job Type:

Full-time Pay:

$20.68 - $23.08 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Paid time off Vision insurance Ability to

Commute:

Albany, NY 12205 (Preferred) Ability to

Relocate:

Albany, NY 12205: Relocate before starting work (Preferred)

Work Location:

Hybrid remote in Albany, NY 12205