A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Providence, RI Job Details 1 hour ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Desktop computer repair Customer communication Network troubleshooting
Microsoft Certified:
Azure Fundamentals Bachelor's degree in information technology Computer Science IT user and group management Linux support Associate's degree in computer science Laptop (troubleshooting support) Client rapport building CompTIA CySA+ De-escalation techniques Conflict de-escalation Mid-level Windows Printer (troubleshooting support) Software installation IT infrastructure Associate's degree in information technology Computer hardware Desktop (troubleshooting support) Office equipment installation Computer management Hardware configuration CompTIA Network+ Customer support ticket management Vendor communication Organizational skills Technical customer support for office equipment Full Job Description Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive. Due to growth, we are currently seeking to add a Jr Systems Administrator to our exceptional team. The Jr Systems Administrator is responsible for taking the first level tickets once escalated to the team. In this role it is vital in ensuring the IT infrastructure runs smoothly while building a foundation for more advanced responsibilities in the future. In this role, you'll primarily focus on setting up/decom user accounts and computers and troubleshoot basic day to day tickets with the first level of support, making a significant impact on our team. Responsibilities Diagnose and resolve hardware, software, and network issues Support operating systems such as Windows, Linux, and macOS Manage user accounts using tools like Active Directory Assist with software installation, configuration, and troubleshooting Provide basic networking support (IP configuration, DNS, VPN) Configure, install, and support desktops, laptops, printers, and peripherals Coordinate with third-party vendors and IT teams for repairs, updates, and troubleshooting Provide timely, professional support to end users Communicate clearly and explain technical issues to non-technical users Maintain accurate documentation and time entries Build strong relationships with clients and ensure high satisfaction Handle user concerns calmly and professionally, including de-escalation Other duties as assigned. Requirements An associate or bachelor's degree in computer science, information technology, or a related field. 2+ years of experience working in an MSP, internal IT environment, or a similar technical support setting.
Perferred certifactions:
CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Certified in Cybersecurity Strong communication skills are essential for success in this role. Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team. Enthusiastic about taking on challenges in a growing company with a diverse client base. Self-driven and capable of working independently with minimal supervision. Excellent organizational skills and strong attention to detail. Benefits Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more! Our Commitment to
Inclusion:
Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required. If you're excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we'd love to hear from you!
