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IT Technician
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on South Carolina data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$56,633 / year median in South Carolina
-8% projected decline
Job Description
- Job details
- Posted 02 September 2026 Salary
USD 75000
Start date 21 September 2026 Salary Range USD72000- 75000per Year Location Anderson Job type Permanent Discipline IT & Telecomms Reference 169928 Job Function Administrator , IT Consultant
- Job Title:
- IT Support Technician
- Location:
- Anderson, SC 29625
- Shift:
- days Mon-Fri 7:30a-4:30p with OT as needed
- Salary:
- $70-75k
- Reports to:
- IT Manager
- Status of Hire:
- full-time, direct hire
- Industry:
- automotive manufacturing
- Responsibilities:
- Manage hardware and software incidents and requests from end users Able to address level 1 (call management) level 2 (resolution with procedure) or level 3 (depending on skills) help desk tickets and work off a ticketing system Setup of new user workstations, perform hardware and software updates, upgrades, and renew PCs _Incident and request management_ + Collect end users incidents and requests + Solve issues and answer requests + Manage Level 1 support (solve issues using experience, procedures and trainings) + Manage Level 2 support (problems not documented) and document solutions + Reassign to the right person if necessary + Answer user questions + Deploy best practices + Report on monthly basis _Hardware inventory management_ + Keep accurate inventory of IT assets (office, production hardware) + Plan renewal of hardware & replace obsolete equipment + Reconfigure hardware equipment depending on users' needs _Communication to users_ + Communicate to the users the IT assets' rules of use and the local IT organization to support the assets + Participate to awareness sessions with users (information security, IT tips…) •
Requirements:
- 2 years' experience as an IT Support Technician in a production environment providing hardware and software support, maintenance Associates degree in Information Technology, Networking, or similar specialty preferredWe are an equal opportunity employer.
All qualified individuals will receive consideration for employment without regard to race; color; age; sex; sexual orientation; gender identity; religion; national origin; disability; veteran status; genetic information; or any other criteria protected by governing law.
Benefits
- Dental Insurance