Desktop Technician III#26-27725

Charleston, SC

Onsite Job Description Onsite position. Standard business hours

This position will sit at one sitebut will support 5 sites. There will be occasional travel to the other 4 sites, up to an hour away (10-15%). Mileage will be reimbursed. There may also be occasional off hours in the evenings or weekends

Job Summary:

The Desktop Support Technician provides first-level IT support for end users within a manufacturing and business environment. This role is responsible for resolving desktop, laptop, mobile device, network, and peripheral issues while ensuring compliance with enterprise IT standards, cybersecurity requirements, and operational procedures. The technician serves as the primary customer-facing IT resource, supporting daily operations through ticket management, device deployment, troubleshooting, and routine system maintenance activities.

The position works under the guidance of the Site IT Lead and escalates complex infrastructure issues when necessary.

Key Responsibilities

End User Support

Serve as the first point of contact for IT support requests and walk-up support.

Troubleshoot hardware, software, printer, network, and connectivity issues.

Resolve incidents and service requests through the ticketing system.

Escalate complex technical issues to senior support personnel when required.

Provide exceptional customer service and end-user education.

Desktop and Device Deployment

Configure and deploy desktop computers, laptops, and manufacturing workstations.

Join devices to corporate domains and perform Active Directory account administration.

Install and validate required enterprise tools, including endpoint security and management software.

Configure network settings and user access permissions.

Support deployment and setup of mobile devices and enterprise mobility management solutions.

Assist users during equipment installations and replacements.

Endpoint Administration

Verify proper installation and functionality of endpoint management and security tools.

Assist with software updates, operating system updates, and patch management activities.

Maintain accurate device inventories and asset documentation.

Review and remediate endpoint compliance issues.

Basic Network Support

Troubleshoot connectivity issues involving network ports, switches, and wireless connections.

Assist with IP address management and network audits.

Support VLAN and subnet documentation efforts.

Escalate advanced network issues to site leadership or networking teams.

Security and Compliance

Follow and reinforce cybersecurity policies and device usage requirements.

Support endpoint security initiatives including antivirus and endpoint protection platforms.

Assist with user account reviews and device audits.

Help ensure systems remain compliant with enterprise standards and best practices.

System Maintenance and Audits

Perform periodic audits of:

Active Directory computer accounts

Device inventories

Backup coverage

Endpoint management systems

Security tool functionality

File share access permissions

Assist with documentation updates and infrastructure reviews.

Support backup verification and recovery testing activities.

Customer Education

Educate users on:

Manufacturing versus standard corporate device requirements

Mobile device management practices

Collaboration room technologies

Printing services and limitations

Corporate IT standards and procedures

Project Support

Assist with local IT projects and infrastructure upgrades.

Support equipment installations, moves, adds, and changes.

Execute assigned project tasks with direction from senior IT staff.

Technical Skills

Operating Systems

Windows 10/11

Windows Server (basic support)

Endpoint Technologies

Active Directory

Endpoint Deployment and Imaging

Device Configuration

Hardware Installation and Troubleshooting

Security and Management Tools

Tanium

CrowdStrike

Endpoint Security Best Practices

Backup and Recovery

Macrium Reflect

Basic Backup Verification

Networking Fundamentals

TCP/IP

DNS

DHCP

VLAN Awareness

Network Connectivity Troubleshooting

Collaboration and Mobility

Mobile Device Management (SOTI)

Zoom Rooms

Microsoft 365 Applications

Print Services

Core Competencies

Customer Service

Problem Solving

Technical Troubleshooting

Attention to Detail

Communication Skills

Time Management

Documentation

Teamwork

Continuous Learning

Adaptability

Preferred Qualifications

Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.

0-3 years of desktop support or IT help desk experience.

Basic understanding of Windows operating systems, networking, and Active Directory.

Experience supporting end users in a manufacturing or enterprise environment is preferred.

Ability to work independently while following established procedures and standards.

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."