Job Summary Copier Help Desk Specialist Morris Business Solutions Full-time In-Office | Duncan, SC, United States The Opportunity We're looking for a reliable and technically inclined Copier Help Desk Specialist to support our customers and internal teams with copier, printer, and multifunction device issues. This role is ideal for someone who enjoys troubleshooting, solving problems quickly, and delivering strong customer service in a fast-paced environment. Key Responsibilities Provide first-level technical support for copiers, printers, and multifunction devices via phone, email, or ticketing system Diagnose and resolve common hardware, software, and connectivity issues Guide users through step-by-step troubleshooting and basic maintenance Escalate complex issues to field technicians or senior support staff when necessary Track, document, and update support tickets accurately Assist with device setup, driver installation, and network configuration Maintain knowledge of supported copier models, firmware updates, and best practices Deliver clear, professional communication to both technical and non-technical users Consistent reporting to leadership Experience/Qualifications High school diploma or equivalent (Associate's or technical certification preferred) 2+ year of help desk, IT support, or copier/printer support experience (preferred) Basic understanding of networking concepts (IP addresses, drivers, print queues) Experience with eAutomate and FMAudit Experience with Xerox and Kyocera (preferred) Strong troubleshooting and problem-solving skills Excellent verbal and written communication skills Strong team communication competencies Ability to manage multiple tasks and prioritize effectively Customer-focused mindset with a professional demeanor

Preferred Skills:

Experience with multifunction printers/copiers (e.g., setup, maintenance, troubleshooting) Familiarity with ticketing systems and remote support tools (eAutomate, FMAudit, XPPS) Basic knowledge of Windows and/or macOS environments Experience in managed print services (MPS) environments

Benefits:

Health Insurance Dental Insurance Vision Insurance 401K Matching Life Insurance Paid Time Off Holiday Pay Annual Review / Raises Company vehicle provided Opportunity to earn a spot on our annual Presidents Club Trip. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, Scotland, Canary Island, Key West and Italy. How to

Apply:

Submit your resume and a brief cover letter outlining your experience and interest in the role to (various job board specifics here). #WorkwolfSponsored