Company Overview Astreya Partners is a leading IT solutions provider renowned for delivering exceptional technology services to some of the world's most innovative organizations. Since 2001, we have expanded globally, employing over 1,300 IT professionals across 33 countries, all dedicated to empowering businesses through cutting-edge technology and service excellence. Job Overview We are seeking a Field Services & Desktop Support Engineer with 5-8 years of experience in fully onsite, work from office desktop support across office and factory environments. This is a hands-on onsite role, requiring daily physical presence at customer location, where the lead actively performs field support while overseeing desktop operations for the site. Key Responsibilities Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems. Act as primary point of accountability for the site from desktop support perspective. Monitor and assign tickets through ITSM tools; manage queues, priorities, and escalations. Perform incident management, RCA for major incidents, and drive issue prevention. Create and maintain SOPs, runbooks, and knowledge articles. Utilize tools such as

SCCM, IT

Shop, and Nexthink for endpoint visibility and support efficiency. Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly. Required Qualifications Desktop Support / Field Services Windows 11 support Laptop/Desktop hardware troubleshooting Printer support Audio visual devices Cisco VC devices troubleshooting Operations Management / Lead experience: Work assignment, reporting, Escalation handling, RCA/root cause analysis, Documentation.

Pay:

Up to $65,000.00 per year

Work Location:

In person