Find & Apply For Computer Support Specialist Jobs in Gaffney, South Carolina

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Valce Talent Solutions

Desktop Support

Pay: Not specified

Posted: 2 weeks ago

Location: Gaffney, SC (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/30/2026

Job Description

Field service engineer -

Desktop Support Responsibilities:

We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly Key Responsibilities

Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
Monitor ticket queues and assign tickets through ITSM tools;
Perform incident management, RCA for major incidents , and drive issue prevention.
Create and maintain SOPs, runbooks, and knowledge articles .
Utilize tools such as

SCCM, IT

Shop, and Nexthink for endpoint visibility and support efficiency.

Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.