A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Overview At Red Seal Measurement , we design and manufacture high-quality metering solutions for a wide variety of liquid fluids for custody transfer and general-purpose applications. We are seeking a Technical Support Specialist to serve as the key bridge between our products and our valued customers. In this role, you will diagnose issues, walk customers through installation and setup, and ensure every technician, distributor, or end-user gets the expert assistance they need.
Key Responsibilities Customer Support:
Answer inbound technical inquiries via phone, email, and live ticket system regarding meter operation, installation, configuration, and maintenance.
Troubleshooting & Diagnostics:
Methodically isolate hardware, firmware, communication, and wiring issues to guide customers toward swift resolutions.
Technical Guidance:
Assist field technicians and engineers with real-time support during installation and commissioning.
Documentation & Feedback:
Log customer issues and resolutions accurately in our CRM/ticketing system; report recurring defects or technical trends to our Quality and Engineering teams.
Product Education:
Create user-friendly FAQs, knowledge base articles, and simple troubleshooting guides for common customer queries.
What We're Looking For Technical Aptitude:
1-3+ years of experience in technical support, field service, or customer support within manufacturing, electronics, or industrial control systems.
Domain Knowledge:
Basic understanding of electrical/mechanical principles, signal outputs (e.g., 4-20mA, pulse, Modbus), or meter calibration concepts.
Troubleshooting Mindset:
Strong analytical skills with the patience to guide non-technical users through complex technical steps.
Communication:
Excellent written and verbal communication skills; ability to remain calm and professional under pressure.
Software Familiarity:
Experience using CRM/ticketing software (e.g. Salesforce) and basic diagnostic software tools. Preferred Qualifications Associate degree or technical certification in Electronics, Electrical Engineering, Mechanical Engineering, or a related trade field. Hands-on experience with flow, power, water, gas, or process measurement equipment. Spanish speaking abilities is a plus. No relocation available for this position. Equal Opportunity Employer Red Seal Measurement is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of Red Seal Measurement to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance
