We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in North Charleston, South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving hardware, software, and connectivity issues while helping employees stay productive in a fast-paced onsite environment. The role includes desktop support, user setup and orientation, and day-to-day system and network assistance.

Responsibilities:

• Deliver onsite technical support for desktops, workstations, and related peripherals, resolving issues efficiently to minimize downtime.
• Diagnose and troubleshoot hardware, software, and operating system problems across Windows 10 devices.
• Set up, configure, and maintain desktop equipment, including Bluetooth-enabled devices and other user accessories.
• Support new user onboarding by preparing systems, assisting with IT orientation, and ensuring proper access to required tools.
• Perform desktop imaging, system configuration, and routine administration tasks to keep endpoints standardized and secure.
• Manage user accounts and permissions within Active Directory as part of daily support activities.
• Assist with system administration and basic network support to address connectivity and infrastructure-related issues.
• Document technical issues, resolutions, and support activities to maintain accurate service records and improve support processes.