Desktop Support Technician (BHJOB1435_35761) Astyra Corporation

• 4.2 North Charleston, SC Job Details Contract $18
• $20 an hour 10 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Desktop computer repair Customer communication Network troubleshooting Microsoft Outlook SCCM Software deployment Laptop (troubleshooting support) Client inquiry handling LAN High school diploma or GED Productivity software support Computer hardware Desktop (troubleshooting support) Computer management Desktop applications Microsoft Teams VPN management Desktop administration Customer service problem-solving Operating system installation Mobile devices Full Job Description Desktop Support Technician •This is a 1-year contract position•Local to North Charleston, SC only, please

Hours:

8 am

• 5 pm (There is an on-call rotation requirement for this position)

High-Level Project/Responsibilities Overview:

Candidates should have a good understanding and knowledge of installing software and setting up hardware. Proficiency in Windows 11/Office365 products/Outlook/Teams/One Drive. Proficiency in diagnosing and troubleshooting computer issues. Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests. Must be able to troubleshoot and resolve any imaging issues for standard PC's/laptops, Toughbooks, tablets, etc. Experience supporting cell phones and iPads desired. Experience supporting HP and OCE printers/plotters desired. Ability to interface with a wide variety of clients and must have excellent customer service skills. Previous Helpline or customer service experience required Excellent problem-solving and critical thinking skills required. Must have strong listening skills and be able to respond to multiple customer requests or demands. Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Willingly cooperates and works collaboratively with a team. Configure and test client workstations to utilize VPN access using secure token identification. Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting/drawing, and network connectivity Install image systems with appropriate OS for client needs. Install and configure core applications once the base OS image has been deployed. Establish Internet accessibility, TCP/IP addresses, and internal and external e-mail accounts. Support various connectivity requirements including, but not limited to, Ethernet and TCP/IP.

Top Required Skills:

MUST have experience as a Desktop Technician/Administrator MUST be able to troubleshoot and resolve any imaging issues for standard PC's/laptops, Toughbooks, tablets, etc. MUST have prior experience configuring and testing client workstations to utilize VPN access using secure token identification. MUST have proficiency in Windows 11/Office365 products/Outlook/Teams/One Drive.

Skills/Knowledge/Experience:

Possesses strong customer service skills. Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them. Must be an able listener. Communicates early and often with the customer, keeping them informed of the situation.

Preferred Skills/Knowledge/Experience:

Minimum of 3+ years of experience as a Desktop Technician/Administrator Preference for candidates who have worked as a LAN administrator in a regulated industry

Education:

Minimum of a High School Diploma or Equivalency (Required) Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration! #

ASTIT Pay:

$18.00

• $20.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance Application Question(s): Are you a US citizen or permanent resident?

Education:

High school or equivalent (Required)

Experience:

Desktop Technician/Administrator:

3 years (Preferred)

Ethernet and TCP/IP:

2 years (Preferred)

LAN:

2 years (Preferred)

SCCM:

2 years (Preferred) Software deployment: 2 years (Preferred)

PC:

2 years (Required)

ToughBooks:

2 years (Required)

Work Location:

In person