Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Alesig Consulting LLC

Help Desk Support Specialist

Pay: Not specified

Posted: 7 weeks ago

Location: North Charleston, SC (Hybrid)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/25/2026

Career Insights for Help Desk Technician / Analyst

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on South Carolina data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$51,428 / year median in South Carolina

-14% projected decline

Explore Career

Job Description

The Help Desk Support Specialist assists customers with questions and problems concerning computer systems, hardware and software. The position may work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.

Duties & Responsibilities:

Assists customers with IT requests and issues Answers customer phone calls and emails, log incidents and conduct basic troubleshooting of hardware/software/network issues Create ticket records, monitor/track progress and update on ticket record Develop and maintain helpdesk-related technical documentation such as guides, FAQs, SOPs, etc. All other duties as assigned

Qualifications:

Minimum Qualifications:

Minimum of 4 year of relevant technical experience Active Secret Clearance at employment start date (an Active Interim Secret Clearance may substitute) DoD 8570 IAT-II Certification (e.g. Security+ CE, CCNA Security or other approved certification(s)) This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. Physical Requirements of the

Position:

Regular use of hands to handle, feel and touch Regular use of hands and arms to reach Ability to talk and hear Ability to stand, walk, sit, climb or balance, stoop, kneel, crouch or crawl Ability to lift, push and/or pull a minimum of 30 pounds The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-Employment Screening Requirements:

Must be able to successfully complete Alesig Consulting's pre-employment screening process and any additional pre-employment screens required for your position by the client If hired for the position, you must be able to provide proof of eligibility to work in the United States Alesig Consulting is an Equal Opportunity/Affirmative Action Employer