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Robert Half

Infrastructure Administrator

Career Insights for Help Desk Technician / Analyst

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Based on South Carolina data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$51,428 / year median in South Carolina

-14% projected decline

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Job Description

We are looking for an Infrastructure Administrator to provide onsite IT support for a non-profit organization in North Charleston, South Carolina. This Contract position will cover a two-month assignment while the organization completes its search for a long-term team member. The person in this role will help keep daily technology operations running smoothly, support users across the campus environment, and ensure continuity through effective knowledge transfer during the transition.
Responsibilities:
Deliver onsite technical support for staff and campus users, resolving day-to-day hardware, software, and access issues. Manage user accounts and permissions within Active Directory and related Microsoft Windows environments. Maintain accurate rosters and user records across digital platforms to support reliable system access. Respond to and track service desk requests, providing timely troubleshooting and follow-up for reported issues. Support Windows 10 devices and other Microsoft-based systems to ensure stable performance and usability. Partner with the departing team member to capture essential processes, documentation, and operational knowledge. Assist with general infrastructure and desktop support needs as the primary IT contact for the site during the assignment. Hands-on experience supporting Active Directory administration and user account management. Working knowledge of Microsoft Windows 10 and broader Microsoft Windows environments. Ability to diagnose and resolve basic technical issues involving desktops, user access, and common workplace applications. Experience handling service desk tickets with strong organization and follow-through. Comfortable providing onsite end-user support in a campus or multi-user setting. Strong communication skills and the ability to maintain professionalism in a confidential environment. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .