IT Support Specialist RTD Biosciences North Charleston, SC Job Details Full-time $25.69

• $30.

94 an hour 3 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Retirement plan Qualifications Desktop computer repair Mobile device support Microsoft Outlook Computer Science Wireless networking Laptop (troubleshooting support) Equipment troubleshooting Printer (troubleshooting support) Internal employee customer service Desktop (troubleshooting support) Remote access software Networking equipment (troubleshooting support) VPN management Desktop administration Associate's degree Peripheral hardware support IT department experience Information Technology Full Job Description IT Support Technician Meeting Street Partners Charleston, SC Full-time About Meeting Street Partners Meeting Street Partners is a shared services organization supporting a growing portfolio of companies across biotechnology, laboratory services, manufacturing, fulfillment, and logistics. Our team provides the operational infrastructure that allows our companies to focus on what they do best. Today, Meeting Street Partners supports RTD Biosciences, DRT3PL, and NxtGen Analysis , with additional growth ahead. We're looking for an IT Support Technician who enjoys solving problems, helping people, and building reliable technology solutions in a fast-moving environment. About the Role The IT Support Technician will provide hands-on technology support across the Meeting Street Partners organization and the companies we support. This is a great opportunity for an IT professional who wants variety. One day you may be setting up a new employee's laptop and troubleshooting Microsoft 365; the next you may be helping a manufacturing team resolve a connectivity issue, supporting a laboratory system, or working with a vendor to resolve a larger technology problem. You'll work with employees across biotechnology, laboratory, manufacturing, fulfillment, logistics, and corporate operations , making this a highly visible and impactful role. What You'll Do Serve as a primary point of contact for day-to-day IT support across Meeting Street Partners and supported companies Provide first-level technical support in person, by phone, email, chat, or ticketing system Troubleshoot computers, laptops, monitors, printers, mobile devices, software, and connectivity issues Set up and configure computers, accounts, applications, phones, and other technology for new employees Support employee onboarding and offboarding across multiple companies Manage user accounts, passwords, permissions, and multi-factor authentication Troubleshoot Microsoft 365, Outlook, Teams, VPN, Wi-Fi, printers, and other business applications Assist with network and connectivity troubleshooting Maintain accurate IT equipment and software inventories Track equipment assignments, repairs, replacements, and disposal Install software, updates, patches, and security tools Assist with endpoint management and cybersecurity initiatives Work with third-party IT vendors and service providers Document IT procedures, troubleshooting solutions, and technology configurations Identify recurring problems and recommend solutions that improve efficiency and reliability Assist with IT projects, system implementations, upgrades, and technology rollouts Help standardize technology, processes, and support across multiple operating companies Support technology needs within office, laboratory, manufacturing, warehouse, and fulfillment environments Provide occasional support for critical issues or scheduled maintenance Perform other duties as needed to support the growing organization What We're Looking For We're looking for someone who is technically capable, highly responsive, and genuinely enjoys helping people . You don't need to know everything. We value someone who can troubleshoot methodically, research an unfamiliar problem, communicate clearly, and take ownership until the issue is resolved.

The ideal candidate is:

A natural problem solver Customer-service oriented and approachable Comfortable supporting both technical and non-technical employees Organized and detail-oriented Able to prioritize competing requests Comfortable working independently Curious and eager to learn Comfortable in a fast-paced, growing organization Willing to jump in wherever technology support is needed Someone who takes ownership rather than waiting to be told what to do Required Qualifications 1-3 years of experience in IT support, help desk, desktop support, or a similar role Experience supporting Windows computers Experience with Microsoft 365 Basic understanding of networking, Wi-Fi, VPNs, and connectivity troubleshooting Experience setting up and troubleshooting computers and peripheral equipment Strong communication and customer-service skills Strong organizational and problem-solving skills Ability to work onsite and travel between supported company locations as needed Preferred Qualifications CompTIA A+, Network+, or Security+ certification Associate's or bachelor's degree in IT, Computer Science, or related field Experience with Microsoft Entra ID/Azure AD Experience with Microsoft Intune Experience with IT ticketing/help desk systems Experience with endpoint management or remote-support tools Experience with cybersecurity initiatives Experience supporting manufacturing, biotechnology, pharmaceutical, laboratory, healthcare, or logistics environments Experience supporting multiple locations or business units Experience working in a startup or rapidly growing organization Why Join Meeting Street Partners? Variety. Impact. Growth. You'll support multiple businesses and gain exposure to a wide range of technologies, teams, and operational environments. Because Meeting Street Partners is supporting growing companies, this isn't a role where you'll simply follow the same checklist every day. You'll have opportunities to solve problems, improve systems, implement new technology, and help build the IT infrastructure that supports the next stage of growth. If you're looking for a role where your technical skills are valued—but your ability to think, troubleshoot, communicate, and take ownership is just as important—we'd love to meet you. Companies Supported Meeting Street Partners currently provides shared services to: RTD Biosciences

• Biotechnology and peptide manufacturing DRT3PL
• Fulfillment, logistics, and distribution NxtGen Analysis
• Next-generation analytical testing and laboratory services Compensation & Benefits Competitive salary based on experience Medical, dental, and vision insurance 401(k) plan Paid time off Paid holidays Employee assistance program Short-term and long-term disability benefits Professional growth and development opportunities Exposure to multiple industries and business environments Collaborative, entrepreneurial work environment

Schedule:

Full-time, Monday-Friday Location:

Charleston, SC Travel:

Occasional travel between supported company locations may be required Meeting Street Partners is an equal opportunity employer. We are committed to creating a workplace where employees are treated with respect and have the opportunity to contribute, grow, and succeed.

Pay:

$25.69

• $30.

94 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off Retirement plan Vision insurance

Work Location:

In person