Serve as the first point of contact for customers seeking technical assistance in person, over the phone, or by email. You will handle creating tickets, troubleshoot hardware/software issues, assist with account issues, and escalate complex problems. Follow-up and update customer status and information. Provide accurate information on IT products/services. Issue check-out/in equipment and inventory incoming/outgoing IT products including hardware and software. High School Diploma/GED required. Proficient in written and verbal communication IT support technician experience. Basic IT Certification (CompTIA A+ or equivalent). Spartanburg Community College is an affirmative action and equal opportunity employer for all qualified persons regardless of race, color, sex, including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.