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Level 1 Support resource
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on South Carolina data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$56,633 / year median in South Carolina
-8% projected decline
Job Description
Level 1 Support resource at
COX-LITTLE & COMPANY
Level 1 Support resource at
COX-LITTLE & COMPANY
in York, South Carolina Posted in about 23 hours ago.
Type:
full-time
Role:
Level 1 Support resource
Location:
York, SC (3-6 Months Contract) Note
• Need locals who can do onsite
Key Responsibilities Ticket Management:
Answer incoming requests, log details accurately, and categorize tickets in an IT service system.
First-Line Troubleshooting:
Handle common tasks like password resets, software installations, basic network connectivity checks, and printer configurations.
User Guidance:
Walk users step-by-step through basic problem-solving processes.
Escalation:
Route unresolved or advanced technical problems to higher-level support teams following company protocols.
Documentation:
Record fixes, update knowledge base articles, and follow standard operating procedures (SOPs).
Qualifications & Skills Technical Knowledge:
Basic understanding of Windows/macOS operating systems, hardware peripherals, and common productivity software like Microsoft 365.
Soft Skills:
Strong patience, active listening, and clear verbal communication to assist frustrated users.
Education/Experience:
Often requires 0 to 2 years of experience or a high school diploma/associate degree,