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Level 1 Support resource
Job Description
Level 1 Support resource at
COX-LITTLE & COMPANY
Level 1 Support resource at
COX-LITTLE & COMPANY
in York, South Carolina Posted in about 23 hours ago.
Type:
full-time
Role:
Level 1 Support resource
Location:
York, SC (3-6 Months Contract) Note
• Need locals who can do onsite
Key Responsibilities Ticket Management:
Answer incoming requests, log details accurately, and categorize tickets in an IT service system.
First-Line Troubleshooting:
Handle common tasks like password resets, software installations, basic network connectivity checks, and printer configurations.
User Guidance:
Walk users step-by-step through basic problem-solving processes.
Escalation:
Route unresolved or advanced technical problems to higher-level support teams following company protocols.
Documentation:
Record fixes, update knowledge base articles, and follow standard operating procedures (SOPs).
Qualifications & Skills Technical Knowledge:
Basic understanding of Windows/macOS operating systems, hardware peripherals, and common productivity software like Microsoft 365.
Soft Skills:
Strong patience, active listening, and clear verbal communication to assist frustrated users.
Education/Experience:
Often requires 0 to 2 years of experience or a high school diploma/associate degree,