Help Desk Technician Verum Technologies Sioux Falls, SD Job Details Full-time $18.00 - $29.50 an hour 7 hours ago Benefits Health insurance Paid time off Retirement plan Qualifications Customer communication English Windows Driver's License Computer hardware Problem-solving macOS Customer support Full Job Description Overview We are seeking a dedicated Help Desk Technician to provide technical support to our Managed Service Provider (MSP) customers. This role involves assisting clients with a variety of IT issues, ensuring their systems operate smoothly and efficiently. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting Windows and Apple environments and hardware. Duties Provide technical troubleshooting support for client systems, including hardware and software issues Support Windows and Mac operating systems and related desktop environments Assist with hardware support, including troubleshooting and maintenance of computers and peripherals Deliver desktop support, resolving user issues promptly and effectively Manage help desk systems to track, prioritize, and resolve customer tickets Support Microsoft Office and Google Workspace applications and ensure their proper functioning for users Perform computer network troubleshooting to resolve connectivity issues Manage Active Directory accounts, permissions, and user access controls Conduct network troubleshooting to identify and resolve connectivity or performance problems Communicate effectively with MSP customers to understand their issues and provide timely solutions Experience Proven experience in technical support or help desk roles, preferably supporting MSP clients Strong knowledge of Windows and Mac operating systems and desktop environments Hands-on experience with hardware troubleshooting and support Familiarity with Microsoft Office and Google Workspace suite applications Experience managing help desk ticketing systems and customer support workflows Understanding of computer networking concepts and troubleshooting techniques Knowledge of Active Directory management is highly desirable Excellent problem-solving skills combined with strong customer service orientation This position offers an engaging opportunity to work in a dynamic environment supporting diverse client needs while honing your technical expertise.

Pay:

$18.00 - $29.50 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Paid time off Retirement plan Application Question(s): Do you have a clean driving record? Applicants must pass a background check. Do you have any concerns over passing a background check?

Language:

English (Required)

License/Certification:

Drivers License (Required) Ability to

Commute:

Sioux Falls, SD 57108 (Required)

Work Location:

In person