Desktop Support Technician Crye-Leike, REALTORS Brentwood, TN Job Details Full-time 21 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Desktop computer repair Customer communication Hardware maintenance Computer hardware Desktop (troubleshooting support) Issue tracking WAN Desktop administration Hardware diagnostics CompTIA A+ Full Job Description Crye-Leike® Information Technology is seeking a full-time Desktop Support Technician in Brentwood, TN. This position requires candidate to be able to work independently with minimal supervision. Duties Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises. Installation of software on corporate machines. Responds to client inquiries concerning systems operation and diagnose system hardware, software, and operator problems. Instructs users in use of equipment, software, and manuals. Recommends or performs remedial actions to correct problems. Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Assists clients in connecting to corporate wired/wireless networks on personal devices. Maintains service records of work performed. Other duties as assigned. Qualifications At least two year hands-on experience with PC hardware/software troubleshooting. Experience with LAN/WAN troubleshooting and/or telephone systems is required. A+ Certification preferred. Experience with ShoreTel/Mitel telecommunications systems a plus. Excellent customer service and communication skills (verbal and written). Ability to successfully multi-task and understand how to prioritize work. Applicants will be tested for proficiency.

Job Type:

Full-time Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

PC hardware/software troubleshooting: 2 years (Required) LAN.

WAN troubleshooting and/or telephone systems:

1 year (Required)

License/Certification:

A+ Certification (Preferred)

Work Location:

In person