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Crye-Leike, REALTORS
Desktop Support Technician
Career Insights for Technical Support Engineer / Analyst
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Based on Tennessee data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$52,149 / year median in Tennessee
+11% projected growth
Job Description
Desktop Support Technician Crye-Leike, REALTORS Brentwood, TN Job Details Full-time 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Desktop computer repair Customer communication Hardware maintenance Computer hardware Desktop (troubleshooting support) Issue tracking WAN Desktop administration Hardware diagnostics CompTIA A+ Full Job Description Crye-Leike® Information Technology is seeking a full-time Desktop Support Technician in Brentwood, TN. This position requires candidate to be able to work independently with minimal supervision. Duties Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises. Installation of software on corporate machines. Responds to client inquiries concerning systems operation and diagnose system hardware, software, and operator problems. Instructs users in use of equipment, software, and manuals. Recommends or performs remedial actions to correct problems. Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Assists clients in connecting to corporate wired/wireless networks on personal devices. Maintains service records of work performed. Other duties as assigned. Qualifications At least two year hands-on experience with PC hardware/software troubleshooting. Experience with LAN/WAN troubleshooting and/or telephone systems is required. A+ Certification preferred. Experience with ShoreTel/Mitel telecommunications systems a plus. Excellent customer service and communication skills (verbal and written). Ability to successfully multi-task and understand how to prioritize work. Applicants will be tested for proficiency.