Desktop Support Engineer : 26-01354

Primary Skills:

Workstation Troubleshooting (Expert), Hardware Diagnostics (Proficient), Remote Support (Skilled), ITSM Processes (Advanced), Customer Service (Excellent)

Contract Type:

W2

Duration:

24

Months Location:

Gallantin, TN - 37066 (Onsite)

Pay Range:

$30.41/hr - $32.41/hr

Job Summary:

This role focuses on delivering exceptional onsite technology support to employees, ensuring timely resolution of hardware and application issues. You will diagnose problems, implement solutions, and maintain a high level of customer satisfaction in a fast-paced retail environment. The position requires on-site presence in Gallatin, TN, during the afternoon/evening shift.

Key Responsibilities:

Provide end-to-end technology support for employee hardware and application issues. Diagnose, troubleshoot, and resolve technical problems efficiently and effectively. Deliver a consistently high level of customer service and satisfaction. Collaborate with employees to understand their technology needs and provide solutions. Maintain accurate documentation of issues and resolutions.

Must Have Skills:

Minimum 4-5 years of experience in workstation/server troubleshooting. In-depth knowledge of computer hardware devices. Strong interpersonal and customer service skills.

Domain/Industry Experience:

Retail or enterprise technology support experience is beneficial.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!