Webex Nice CXone Support Engineer

To Apply for this Job Click Here IDR is seeking a Webex Nice CXone Support Engineer to join one of our top clients for an opportunity in Knoxville, Tennessee. This role focuses on providing support for Webex and Nice CXone platforms within a technology services environment. The company specializes in communication solutions and customer engagement platforms, aiming to enhance client interactions through advanced support and configuration. Position Overview for the

Webex Nice CXone Support Engineer:

Managing and configuring auto attendants in Webex Providing Level 2 support for Nice CXone related issues Handling configuration and policy management within Webex and Nice CXone systems Supporting onboarding and troubleshooting for users and clients Working in a hybrid or onsite environment at the designated location Requirements for the

Webex Nice CXone Support Engineer:

Basic to mid-level knowledge of Webex and Nice CXone platforms Experience in managing auto attendants and system configuration Ability to troubleshoot technical issues related to customer engagement platforms Strong communication skills and technical support experience Comfortable working in a hybrid or onsite model in Knoxville, TN What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com To Apply for this Job Click Here