A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
IT Help Desk Analyst Qualis1 inc Memphis, TN Job Details Contract $30 - $35 an hour 1 day ago Qualifications Computer Science Logistics English Microsoft Office Bachelor's degree Computer hardware Customer relationship management (CRM) systems (technically supported) IT department experience Full Job Description
URGENT HIRING
- Helpdesk Support / IT Service Desk We are looking for an experienced Helpdesk Support / IT Support professional for a 12-month onsite opportunity supporting a logistics operation.
Location:
Memphis, TN Work Mode:
100%
ONSITE Duration:
12
Months Experience:
6-8 Years Key Skills & Experience IT Helpdesk / Service Desk Support Desktop & Infrastructure Support Logistics IT Operations PC, Printer, Scanner & Network Support SAP / Logistics Applications Office 365 - Office, Teams, Delve, etc. Incident & Problem Management IT Service Management / ITIL processes Software Releases, Upgrades & Patch Management Issue Triage & Root Cause Analysis Strong troubleshooting and prioritization skills Key Responsibilities ✔ Provide frontline IT support for logistics centers and 3PL teams ✔ Troubleshoot PC applications, network connectivity, hardware, and logistics applications ✔ Perform initial triage and coordinate issue resolution with IT support teams ✔ Identify recurring issues and drive end-to-end problem resolution ✔ Support software releases, system upgrades, patches, and new service rollouts ✔ Participate in global IT process improvement initiatives ✔ Collaborate with business owners, infrastructure, application, security, and IT service teams ✔ Maintain minimal business/customer impact through timely issue resolution Required Qualifications Bachelor's degree in Computer Science, Information Systems, or equivalent 5-7+ years of experience in a global IT organization Experience supporting logistics operations Strong communication and interpersonal skills Ability to work independently and manage multiple priorities Excellent English communication skills Interested candidates? DM me your updated resume along with your current location, work authorization, and availability . 100%
ONSITE - MEMPHIS, TN
Pay:
$30.00 - $35.00 per hour Application Question(s): Do you have 5-7+ years of experience working in a global IT organization / IT Service Desk environment? How many years of hands-on experience do you have supporting logistics IT environments, including PCs, printers, scanners, networks, and SAP/logistics applications? Are you able to work 100% onsite in Memphis, TN from Day 1?
