Information technology It operations team lead

IT OPERATIONS TEAM LEAD.

telford, tennessee Posted 6 days ago Closes in 7 days Job details Summary Spherion $85,000 - $90,000 per year Permanent 8:00 AM - 5:00 PM Industry information technology (Computer and Mathematical Occupations) Reference number S_178710 The Local IT Operations Lead is responsible for managing IT operations across multiple related locations, ensuring stable, secure, and efficient site-level IT services. This role provides both functional and disciplinary leadership to local IT Operators and serves as the key connection between regional IT leadership and local operational teams. The position ensures that global and regional IT standards, strategies, and security requirements are implemented effectively while accounting for local business needs, site-specific requirements, and operational realities. #TN2

Responsibilities:

Lead and manage local IT Operators, including both functional direction and disciplinary leadership. Oversee and assure day-to-day IT operations across multiple nearby locations. Coordinate incident, request, and change management processes in alignment with ITIL-oriented practices. Prioritize, escalate, and manage critical incidents and operational issues to ensure timely resolution. Implement regional IT strategies, standards, and security requirements at the local site level. Manage and integrate external service providers into local IT operations. ... Ensure high system availability, strong performance, and consistent service quality. Drive continuous improvement of local IT services, support processes, and operational workflows. Support IT rollouts, transformation initiatives, and project implementation activities. Plan and allocate local IT resources to support operational priorities and business needs. Maintain active stakeholder management with local business units, regional IT leadership, IT Operators, and service providers.

Working hours:

8:00 AM - 5:00

PM Skills:

3+ years

ITIL/ITSM

experience. Experience providing functional and disciplinary leadership. Strong troubleshooting, problem-solving, and decision-making skills. Excellent communication, coordination, and stakeholder management abilities. Experience working with both internal teams and external service providers. Structured, process-oriented working style; ITIL knowledge is preferred. Strong service mindset and customer-focused approach.

Education:

Bachelors Experience:

4-7 years

Qualifications:

Bachelor's degree in Information Technology, related field and 5+ years previous Strong technical understanding of IT infrastructure and IT operations. Strong technical understanding of IT infrastructure and IT operations. Experience in operational IT support, including incident, problem, and change management. Ability to translate strategic IT requirements into practical operational execution. Looking for a new job is stressful, exciting, and exhausting all at the same time. We're here to help every step of the way. We take the time to get to know you and your career goals, so we can find you the right job, not just the next job. We're different and we're proud to be. Find out how. online today or call us directly at (423) 283-0607 Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Show more key responsibilities Lead and manage local IT Operators, including both functional direction and disciplinary leadership.

Oversee and assure day-to-day IT operations across multiple nearby locations.

Coordinate incident, request, and change management processes in alignment with ITIL-oriented practices.

Prioritize, escalate, and manage critical incidents and operational issues to ensure timely resolution.

Implement regional IT strategies, standards, and security requirements at the local site level.

Manage and integrate external service providers into local IT operations.

Ensure high system availability, strong performance, and consistent service quality.

Drive continuous improvement of local IT services, support processes, and operational workflows.

Support IT rollouts, transformation initiatives, and project implementation activities.

Plan and allocate local IT resources to support operational priorities and business needs.

Maintain active stakeholder management with local business units, regional IT leadership, IT Operators, and service providers. experience 4-7 years skills 3+ years

ITIL/ITSM

experience.

Experience providing functional and disciplinary leadership.

Strong troubleshooting, problem-solving, and decision-making skills.

Excellent communication, coordination, and stakeholder management abilities.

Experience working with both internal teams and external service providers.

Structured, process-oriented working style; ITIL knowledge is preferred.

Strong service mindset and customer-focused approach. qualifications Bachelor's degree in Information Technology, related field and 5+ years previousStrong technical understanding of IT infrastructure and IT operations.

Strong technical understanding of IT infrastructure and IT operations.

Experience in operational IT support, including incident, problem, and change management.

Ability to translate strategic IT requirements into practical operational execution. education Bachelors share this job. send via e-mail print it Get in touch. We are here to help you with your questions. WE Wellhofer, Eric ericwellhofer@spherion.com