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IST Services & Communications

Help Desk Representative

Pay: $13–$15/hr

Posted: 6 weeks ago

Location: Tullahoma, TN (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/25/2026

Career Insights for Help Desk Technician / Analyst

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Based on Tennessee data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$48,600 / year median in Tennessee

+9% projected growth

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Job Description

Help Desk Representative Job Overview Join our dynamic IT support team as a Help Desk Representative, where you'll be the first point of contact for users seeking technical assistance. Your energetic approach will ensure swift resolution of hardware, software and network issues, empowering users to stay productive and connected. This role offers an exciting opportunity to develop your technical expertise while delivering exceptional customer service in a fast-paced environment. If you're detail oriented, have strong customer service skills and eager to make a difference, this position is perfect for you! Duties Answering phones and emails, creating service tickets, receiving daily inventory. Respond promptly to incoming help desk tickets via help desk systems. Document all support interactions accurately in customer support ticket management systems and escalate complex issues when necessary. Skills Strong written and verbal communication skills Customer Service experience Detail oriented Ability to work in a fast paced environment This role is ideal for motivated individuals eager to grow their IT expertise while delivering outstanding customer service in a collaborative environment. Join us to help keep our technology running smoothly and our users supported every day!

Pay:

$13.00 - $15.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person