A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Overview BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the
BCITS III
program at Arnold AFB. Responsibilities Implement a broad set of technologies. Handle phone and email support requests as an advocate for the resolution of client issues. Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature. Handle problem recognition, research, isolation, resolution and follow-up for routine user problems. Log and track calls using Remedy, while maintaining detailed notes of the customer's request. Write or revise user training documents and procedures. Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies. Qualifications Associate degree in computer science or related field Proficient working knowledge of computer systems, hardware and software
Proof of:
CompTIA Security+ CE certification MTA - Windows Operating System Fundamentals HDI Customer Service Representative within 180 days of employment Must have an active Secret clearance or the ability to obtain one BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.
Qualifications:
Associate degree in computer science or related field Proficient working knowledge of computer systems, hardware and software
Proof of:
CompTIA Security+ CE certification MTA - Windows Operating System Fundamentals HDI Customer Service Representative within 180 days of employment Must have an active Secret clearance or the ability to obtain one BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.
