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T
TEKsystems
Desktop Support Technician
Career Insights for Technical Support Engineer / Analyst
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Based on Texas data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,490 / year median in Texas
+4% projected growth
Job Description
Candidate must work onsite in Arlington, TX. Work schedule is Monday to Friday, 8:00am to 5:00pm CST. A TEKsystems client is seeking a Desktop Support resource to assist in the support of PC's, Printer's and RF devices used by Global Logistics associates in their Arlington, Texas distribution facility. Support can consist of day-to-day trouble calls or user requests, supporting on-going projects related to these types of devices and routine device maintenance / upkeep. The potential candidate must be reasonably adept in troubleshooting problems with some or all these types of devices, communicating and follow-up with end users of various levels within the organization, along with providing excellent customer service. This resource will be supporting roughly 300 end users (Global Logistics associates) with approximately 25 tickets per shift, per person.
Technologies:
Our client is a Windows 11/Office 365 environment. Additionally, this resource will be working with:- Microsoft Office
- Laser Jet Printers
- Zebra Label Printers
- AS 400 (experience with Client Access preferred)
- RF (Radio Frequency) Devices (this candidate needs experience with Wireless Network Connectivity)
- Candidate will be troubleshooting the following: Outlook / Microsoft Office / Windows 11
- This candidate will need basic Networking skills to effectively communicate with the Network Engineer
- ServiceNow Ticketing System Job Type & Location This is a Contract position based out of Arlington, TX. Pay and Benefits The pay range for this position is $20.00
- $24.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Arlington,TX.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Benefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings