Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Lee College

Help Desk Technician

Pay: $45,242/yr

Posted: 07/14/2026

Location: Baytown, TX (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/4/2026

Career Insights for Help Desk Technician / Analyst

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Texas data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$49,736 / year median in Texas

+4% projected growth

Explore Career

Job Description

Help Desk Technician Lee College - 4.3 Baytown, TX Job Details Full-time $44,116.80 - $46,367.00 a year 1 day ago Qualifications Desktop computer repair Computer operation Hardware maintenance Research Windows Productivity software support Computer hardware Desktop (troubleshooting support) Productivity software Hardware diagnostics Full Job Description JOB Starting Salary Range is $44,116.80 - $46,367. The initial salary offer is commensurate with education and related work experience. The Help Desk Technician is responsible for providing first level technical assistance and support related to account and computer troubleshooting for students, faculty, and staff. This position will provide first call resolution as much as possible for computer system issues including software and occasional hardware issues for Lee College owned computers. The Help Desk Technician will coordinate between departments for IT technical support along with the Service Desk Manager.

EXAMPLE OF DUTIES

Provide password and network account assistance for students, faculty, and staff via phone, remote, email, and in person. Provide first level computer troubleshooting support for faculty and staff via phone remote, email, and in person. Troubleshoot computer operating systems, software, and occasionally hardware of Lee College owned machines. Utilize the current ticketing system to document all issues and calls that are received. Escalate issues from customers to the appropriate team with necessary background information when unable to resolve issues over the phone. Provide additional support to technicians in the form of research and information discovery. Research and organize information with regards to reoccurring problems and issue resolution.

SUPPLEMENTAL INFORMATION

Associate's (or higher) degree in a related field or successful completion of sixty (60) college credit hours. One (1) year of experience in a Help Desk or Call Center role. Basic to intermediate knowledge of Windows 7/10, Microsoft Office 2013 and above, Mac OSX systems, etc. Basic computer hardware and software troubleshooting skills. Excellent communication skills, both oral and written. Excellent customer service skills. Must be available to work evenings and weekends as needed.

Preferred Qualifications:

Cybersecurity experience preferred.