A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Computer Technician Caldwell Indep School District Technology Department - Caldwell, Texas Open in Google Maps This job is also posted in
Caldwell Indep School District Job Details Job ID:
5906809
Application Deadline:
Posted until filled
Posted:
Yesterday Starting Date:
Immediately Job Description Job Title:
Computer Technician Exemption Status/Test:
Nonexempt Reports to:
Chief Technology Officer Date Revised:
Dept./
School:
Information Technology Primary Purpose:
Perform on-site technical work to install and maintain computer equipment and software applications throughout the district or at assigned campus. Respond to work order requests by diagnosing and repairing computer hardware and peripherals.
Qualifications:
Education/Certification:
High school diploma or GED Clear and valid driver's license and reliable and dependable transportation.
Special Knowledge/Skills:
Knowledge of computer workstation setup Microsoft Windows Knowledge of computer hardware and software applications Ability to install, maintain, and repair computers and peripherals Ability to diagnose problems and perform repairs Aptitude for technology and desire to learn
Experience:
2 years of work experience installing, maintaining, and repairing computers and peripherals preferred, not required.
Major Responsibilities and Duties:
Technical Support Install, configure, maintain, and upgrade computers and peripherals, throughout the district. Relocate computer hardware, peripherals, and equipment as needed. Provide technical assistance to users of computers, instructional equipment, and software. Install and configure applications and operating system software and upgrades. Assist with the installation and maintenance of district devices. Other duties as assigned Equipment Repair and Maintenance Diagnose and repair network connectivity and hardware issues, including printers laptops and desktops. Remove old equipment and perform data migration to new machines. Service equipment according to established preventive maintenance schedule. Other Comply with policies established by federal and state law, State Board of Education rule, and local board policy. Comply with all district and campus routines and regulations. Follow district safety protocols and emergency procedures.
Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals. Occasional work on step ladder.
Posture:
Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting
Motion:
Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching.
Lifting:
Frequent lifting and carrying (up to 25 pounds); occasional heavy lifting (50 pounds and over)
Mental Demands:
Work with frequent interruptions; maintain emotional control under stress.
Position Type:
Full-Time Job Requirements Contact Information Lindsay Krueger ,
Director of Technoclogy Technology Department Phone:
979-567-2500
Email:
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