Help Desk Technician at Pomeroy Help Desk Technician at Pomeroy in Carrollton, Texas Posted in 2 days ago.

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full-time Help Desk Technician 1 Position Overview We are looking for a Help Desk Technician to join our team and serve as a first point of contact for customer and end-user questions and service requests. This entry-level position is ideal for someone with strong communication skills, a customer-focused mindset, and an interest in developing their experience in IT help desk and technical support . Working under direct supervision, you will respond to basic inquiries, document customer interactions, assist with routine requests, and ensure issues are directed to the appropriate team members when additional support is needed. What You'll Do Serve as a first point of contact for incoming customer and end-user calls and inquiries. Provide professional and courteous assistance using established procedures and training. Troubleshoot and respond to basic questions within the scope of your training and available resources. Route calls and requests to the appropriate personnel when additional assistance is required. Accurately document customer interactions, inquiries, and outcomes using help desk software and account history records. Initiate required confirmations and follow-up communications. Process customer requests through telephone, fax, email/mail, and other approved communication methods. Work with internal personnel and organizational functions to help address customer needs. Follow established procedures and both verbal and written instructions. Maintain a professional and customer-focused approach when handling inquiries and requests. What We're Looking For Required Qualifications High school diploma or G.E.D. 1+ years of customer service, telephone support, or related experience. Experience working with organizational functions and personnel. Familiarity with computer software, telephone technology, and fax machines. Experience using help desk or service management software. Basic business and analytical problem-solving skills. Strong verbal and written communication skills. Ability to follow oral and written instructions. Strong attention to detail and ability to accurately document customer interactions. Preferred Skills Previous experience in a help desk, call center, customer service, or technical support environment. Interest in developing a career in IT support or help desk operations. Comfortable working with computer applications and learning new software systems. Why This Role? This is a great opportunity for someone looking to start or build a career in IT support while developing hands-on experience with help desk software, customer communication, issue documentation, and technical support processes. Work Environment Professional office environment. Overtime offered