Senior Lead/Manager - ServiceNow Operations -- Coppell, TX -- 68599

Senior Lead/Manager

• ServiceNow Operations
• Coppell, TX
• 68599 (Coppell, TX) | 05/15/2026 Easy Apply

Job Code :

JPC

• 68599 Job Description Senior Lead/Manager
• ServiceNow Operations
• 68599 One of our clients is looking for a Senior Lead/Manager
• ServiceNow Operations to join their team in Coppell, TX.

Must Haves:

Certifications:

ServiceNow System Administrator (CSA) Previous experience managing a team Development background

Description:

The Senior Lead/Manager

• ServiceNow Operations will be part of the Engineering & Ops team responsible for Application support of the ServiceNow instances (supporting other tools in ecosystem
• Nuvolo and Twilio
• possibly even Flexera) with products
• ITSM and ITOM, including ITAM, Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Mgmt.

, Twilio, Nuvolo, Flexera (Soft Asset Mgmt. Tool) and System Integrations

Responsibilities:

• Manage a team of Application support engineers(onshore/offshore) to support operational activities such as enhancements and customer support requests (help, how to, etc.) as well as stakeholder questions, deployments of new capabilities, patching and upgrades of the ServiceNow platform.
• Oversee and help address production issues in a timely manner, including off hours and weekend as necessary
• Responsible for service level availability of production and non-production environments
• Responsible for collaborating with engineering, product and extended IT teams to ensure successful delivery of projects and support
• Represent ServiceNow team to execute organization's Disaster Recovery exercise
• Define and document policies, procedures, standards related to application operations
• Responsible for team's adherence to IT general controls and support for audit activities, as required
• Responsible for working with ServiceNow support and extended vendor team to maintain platform hygiene, address performance and other platform specific issues on all environments
• Produce performance/SLA reporting metrics for continuous improvement of the operations team
• Provide level 2 engineering support to complement engineering team
• Responsible for staffing, mentoring, and maintaining high performing operations team
• Collaborate with onshore/offshore team environment across US/India time zones

Skills Required:

• At least 12+. of experience in IT management with focus on IT Applications operations
• Excellent understanding of ServiceNow platform architecture, and best practices
• Strong knowledge of ITSM processes and experience with JavaScript and REST APIs
• Understanding of third-party integrations

Certifications:

ServiceNow System Administrator (CSA)

• Highly experienced with stakeholder communication, knowledge of compliance standards, and handling audit activities
• Adept in handling multiple competing priorities and project deliverables
• Excellent communication skills, both written and verbal, with the ability to articulate technical solutions in clear terms to a variety of audiences Preferred Skills
• ServiceNow Development; AI/ML capabilities

Certifications:

Application Development (CAD); ServiceNow Implementation Specialist (CIS)

• Discovery, CMDB; ITIL For immediate consideration: Ankita PRIMUS Global Services Direct (972) 798 2662

Desk:

(972) 753-6500 Ext. 204

Email:

jobs@primusglobal.com