Position Summary Supports Dallas Security Systems users, devices, networks, applications, and technology infrastructure with emphasis on reliable day-to-day operations. Essential Duties & Responsibilities

• Provide help-desk and onsite support for endpoints, printers, mobile devices, user accounts, software, and connectivity.
• Install, configure, patch, inventory, and troubleshoot hardware/software.
• Support Microsoft 365, basic networking, backups, cybersecurity practices, and business applications.
• Maintain accurate work documentation, time records, equipment records, and customer information in company systems.
• Follow DSS safety, security, confidentiality, vehicle, and customer-service standards.
• Communicate professionally with customers, coworkers, vendors, and other project stakeholders. Minimum Qualifications
• 3+ years of IT support or systems experience preferred.
• Strong desktop, Microsoft 365, networking, and troubleshooting fundamentals.
• CompTIA, Microsoft, or comparable certification preferred. Preferred Qualifications
• Experience in the electronic-security/low-voltage industry is preferred where relevant.
• Demonstrated commitment to customer service, confidentiality, safety, and accurate documentation. Core Knowledge, Skills & Abilities
• Professional communication and customer-service skills.
• Sound judgment, accountability, organization, and attention to detail.
• Ability to learn and use DSS software, documentation standards, and applicable manufacturer systems.
• Ability to work effectively across departments and protect confidential company/customer information.

Physical Requirements & Work Environment Primarily office/computer work with regular sitting, speaking, hearing, and keyboard use; occasional standing, walking, and lifting of typical office materials. Reasonable accommodations will be considered as required by law. General Statement This job description describes the general nature and level of work expected. It is not an exhaustive list of all duties. DSS may modify responsibilities as business needs change. Employment remains subject to applicable company policies and law.

Pay:

$60,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person