Summary:

Under the supervision of the IT Service Delivery Lead, the IT Support Analyst has a key role in our IT department, dedicated to providing outstanding support for the company's technology users. This includes a range of tasks from hardware and software support to troubleshooting and maintenance.

Job Scope and Responsibilities:

Deliver technical support to employees and customers, utilizing phone, email, or in-person methods. Accurately diagnose and resolve hardware and software issues on various devices such as desktops, laptops, and mobile devices. Install, configure, and manage hardware and software, including but not limited to printers, scanners, and other peripherals. Monitor and ensure the smooth functioning of computer systems and networks. Efficiently identify issues requiring more advanced intervention and escalate these to the relevant IT personnel. Maintain accurate records of IT equipment and assist in inventory management. Contribute to IT-related projects on an as-needed basis.

Job Qualifications:

An associate degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. At least 1 years' experience in a help desk or technical support role is preferred. Solid knowledge of Microsoft operating systems and applications, especially Office 365. At least 1 years' Experience of MS Office 365 Administration. At least 1 years' Experience of Active Directory and Azure domain services. At least 1 year's iOS (iPhone & iPad) support experience. Experience of supporting various peripherals such as scanners, printers, plotters etc. Basic understanding and experience of networking technologies and protocols, such as TCP/IP, DNS, DHCP, VPN, VLANS, Firewall management. Proven skills in troubleshooting and resolving both hardware and software issues. Exceptional communication and customer service skills, capable of explaining technical concepts in easy-to-understand terms. Ability to work independently, effectively prioritize tasks, and manage time in a dynamic environment. Ability for occasional travel to other offices within the USA. Ability to lift 50Ilbs. Previous Experience with the Following is an Asset (but not required): Virtualization software (e.g., VMWARE). Backup processes/software (e.g. CommVault, Veeam or Spanning) SQL databases administration/support. Analytics tools such as Tableau. Knowledge of customer relationship management (CRM) and enterprise resource planning (ERP) systems. Firewall technologies, specifically Fortinet Firewalls, switches and Access Points. An understanding of Linux Servers. Ticket management systems. Manage Engine software/services Suite. Hardware Image Tools (e.g. Acronis, MDT, SCCM, Manage Engine). VOIP Phone technologies. Valid passport eligible to travel to Canada (an asset but not essential).

Call-To-Action:

If you are ready to make an impact in a dynamic environment where your skills will be valued, we invite you to apply today and join our dedicated team at International Cooling Tower!

Job Type:

Full-time Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

IT:

1 year (Required) Ability to

Commute:

Deer Park, TX 77536 (Required)

Work Location:

In person