This is a Contract-to-Hire Support Technician opportunity located onsite in Grand Prairie, TX with a nationally recognized installation services organization supporting major retailers and manufacturing companies across the U.S. The role focuses on Tier 1 and Tier 2 technical support across Windows, Mac, Active Directory, Office 365, hardware, and mobile environments. This is an onsite, contract-to-hire position offering long-term stability and growth potential within a fast-paced operational environment. The #1 thing that makes this opportunity stand out is the hands-on exposure across multiple technologies in a high-volume support setting. This team is looking for someone who is dependable, customer-focused, and eager to grow their IT skillset. It's a strong foot-in-the-door role for someone who wants real-world infrastructure experience, mentorship from senior IT professionals, and the opportunity to convert into a long-term position. If you're looking for stability, skill development, and a team-oriented environment where you can build your foundation in IT, this is it. Required Skills & Experience High School Diploma or equivalent preferred Customer service experience in a call center or high-volume environment Help desk or technical support experience Experience troubleshooting Office 365 applications Ability to install and troubleshoot software and hardware Experience supporting Windows and Mac operating systems Working knowledge of Microsoft Office products Desired Skills & Experience Microsoft O365 or Azure certifications Strong written and verbal communication skills Experience with mobile application support Ability to work effectively in a team environment What You Will Be Doing Tech Breakdown 35% Windows & Mac OS Support 25% Office 365 & Microsoft Applications 20% Hardware & Software Troubleshooting 10% Active Directory 10% Mobile & Browser Support Daily Responsibilities 70% Hands On 0% Management Duties 30% Team Collaboration