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Data Support Engineer
Career Insights for Technical Support Engineer / Analyst
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Based on Texas data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,490 / year median in Texas
+4% projected growth
Job Description
Description Overview Seeking a technical support professional to provide operational support for enterprise data platforms, integrations, and reporting environments. This role serves as a key point of contact for troubleshooting data-related issues, monitoring system performance, and ensuring the reliability of critical business data processes. Key Responsibilities
+ Provide first- and second-level support for data integration processes, reporting platforms, and enterprise data workflows.
+ Monitor system performance, data movement, and operational health using monitoring and alerting tools.
+ Investigate, troubleshoot, and resolve technical issues while meeting established service levels.
+ Escalate complex incidents to engineering or development teams with thorough documentation and analysis.
+ Perform routine operational activities including batch process monitoring, system checks, access management, and data validation.
+ Partner with business stakeholders to support data-related requests and improve overall user experience.
+ Maintain support documentation, knowledge articles, operational procedures, and troubleshooting guides.
+ Participate in root cause analysis efforts and contribute to continuous service improvements.
+ Support incident, problem, and change management processes.
+ Participate in rotational on-call support as required. Requirements Required Qualifications
+ Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline; equivalent experience considered. + 3+ years of experience supporting enterprise applications, data platforms, or business-critical systems.
+ Understanding of support operations, incident management, and service delivery best practices.
+ Experience supporting data pipelines, reporting environments, data warehouses, integrations, or analytics platforms.
+ Ability to read and interpret Python scripts or similar automation workflows.
+ Strong SQL skills for troubleshooting, analysis, and data validation.
+ Experience working within Windows and/or Linux environments.
+ Familiarity with monitoring, observability, and logging platforms.
+ Strong analytical, troubleshooting, and problem-solving abilities.
+ Excellent written and verbal communication skills with both technical and business audiences.
+ Demonstrated commitment to customer service and operational excellence.
+ Experience working with geographically dispersed teams. Preferred Qualifications
+ Experience supporting data-intensive, analytics-driven, or highly regulated business environments.
+ Exposure to AI-enabled tools, automation technologies, or intelligent workflow solutions.
+ Familiarity with scripting and automation using Python, PowerShell, Shell, or similar technologies.
+ Experience supporting cloud-based platforms and modern data services.
+ Knowledge of enterprise ticketing, workflow, or IT service management platforms. Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .