IT Support Specialist / Help Desk Technician BMC Hospitals Houston, TX Job Details Full-time $18 - $22 an hour 17 hours ago Qualifications Mobile device support Wireless networking Laptop (troubleshooting support) Moving Windows Printer (troubleshooting support) Microsoft Office High school diploma or GED Driver's License Internal employee customer service Productivity software support Computer hardware Desktop (troubleshooting support) Desktop applications Networking equipment (troubleshooting support) Organizational skills VPN management Desktop administration Associate's degree Peripheral hardware support IT department experience Information Technology Full Job Description Position Summary BMC Hospitals is seeking a dependable, hands-on IT Support Specialist / Help Desk Technician to provide day-to-day technical support for employees, providers, clinical staff, and business operations across multiple healthcare facilities. This is a broad, hands-on IT position ideal for someone who enjoys troubleshooting, working directly with users, and taking ownership of technical issues from the initial request through resolution. The IT Support Specialist will provide Tier 1 and Tier 2 technical support for computers, user accounts, Microsoft 365, printers, phones, network connectivity, applications, access management, equipment deployment, and other technology used throughout the organization. The successful candidate must be customer-service oriented, organized, security-conscious, dependable, and comfortable working in a fast-paced healthcare environment. Healthcare IT experience is strongly preferred, but candidates with solid general IT support experience are encouraged to apply. Key Responsibilities Help Desk & Technical Support Provide Tier 1 and Tier 2 technical support to employees, providers, clinical staff, and leadership. Respond to help desk tickets, phone calls, emails, and onsite support requests. Troubleshoot hardware, software, login, connectivity, printer, scanner, peripheral, and workstation issues. Diagnose technical problems independently and escalate issues when appropriate. Follow IT requests through completion while keeping users informed of status. Provide excellent customer service to technical and non-technical users. Desktop & Hardware Support Install, configure, deploy, maintain, and troubleshoot desktops, laptops, monitors, printers, scanners, mobile devices, and peripherals. Prepare and configure computers and equipment for new employees. Troubleshoot Windows workstations and commonly used business applications. Configure and support printers, scanners, label printers, and other clinical and administrative equipment. Coordinate equipment repairs, replacements, warranties, and vendor service when necessary. Move, install, and transport IT equipment between departments and facilities. User Accounts & Access Create, modify, and disable user accounts according to established procedures. Assist with Microsoft 365, email, password resets, MFA, remote access, and other account-related issues. Assist with employee onboarding, transfers, and offboarding. Ensure user access and permissions are appropriate for job responsibilities. Follow organizational access-control and security procedures. Healthcare IT Support Provide technical support for users of electronic medical record (EMR/EHR) and other healthcare applications. Troubleshoot application access and technical issues and escalate application-specific problems when necessary. Support clinical and administrative technology used throughout hospital and healthcare facilities. Maintain awareness of HIPAA privacy and security requirements. Protect confidential company and patient information while performing IT duties. Network & Communication Support Troubleshoot basic network and connectivity issues. Assist with Wi-Fi, internet, VPN, DNS, DHCP, and basic TCP/IP troubleshooting. Support office phones, VoIP systems, conference room technology, and communication systems. Coordinate advanced network, internet, phone, and application issues with vendors or senior IT staff. Asset & Inventory Management Maintain accurate inventory of computers, laptops, monitors, mobile devices, printers, software, and other IT assets. Prepare, issue, recover, and document company equipment. Maintain accurate asset assignments for employees and departments. Assist with equipment refreshes, replacements, office moves, and technology deployments. Security & Documentation Follow company cybersecurity and information-security policies. Assist with endpoint protection, software updates, phishing awareness, MFA, and access-control practices. Identify and report suspicious activity or potential security incidents. Maintain IT documentation, procedures, troubleshooting information, and equipment records. Follow HIPAA-related security and privacy practices. Projects & Facility Support Provide onsite IT support at BMC Hospitals and affiliated facilities as needed. Travel between facilities based on business and IT support requirements. Assist with office moves, new facility openings, equipment deployments, system implementations, and technology projects. Work with third-party vendors, software providers, internet providers, and technical support teams. Perform other IT-related duties as assigned by the IT Director. Qualifications Required High School Diploma or GED. Hands-on experience in Help Desk, Desktop Support, IT Support, Technical Support, or a similar IT position. Working knowledge of Microsoft Windows. Basic working knowledge of Microsoft 365 and common business applications. Experience troubleshooting computers, printers, scanners, and peripheral devices. Basic understanding of networking concepts, including TCP/IP, Wi-Fi, DNS, DHCP, and VPN. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently and as part of a team. Valid driver's license and reliable transportation. Willingness to travel between BMC Hospitals and affiliated facilities. Willingness to participate in an on-call support rotation . Ability to lift and move IT equipment weighing up to approximately 40 pounds . Preferred 2-3+ years of hands-on IT support experience. Associate or Bachelor's degree in Information Technology, Computer Information Systems, Cybersecurity, or a related field. Previous experience working in a hospital, physician practice, clinic, senior living facility, or other healthcare environment. Experience with EMR/EHR systems. Familiarity with HIPAA privacy and security requirements. Experience with Active Directory or Microsoft Entra ID. Experience supporting Microsoft 365. Experience with ticketing/help desk systems. Experience with remote support and device-management tools. Experience supporting VoIP/phone systems. Basic understanding of switches, firewalls, wireless networks, and VLANs. Knowledge, Skills & Abilities Strong troubleshooting and analytical skills. Ability to diagnose problems and determine when escalation is required. Strong customer-service mindset. Ability to communicate technical information clearly to non-technical users. Strong organizational skills and attention to detail. Ability to prioritize multiple support requests in a fast-paced environment. Dependable, responsive, and professional. Ability to maintain confidentiality when handling sensitive company and patient information. Comfortable working directly with physicians, nurses, administrators, and other healthcare staff. Ability to work independently with limited supervision while knowing when to escalate an issue. Ability to travel between multiple healthcare facilities during the workday when required. Preferred Certifications The following certifications are preferred but not required : CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft certifications Other relevant IT certifications or equivalent hands-on experience Physical Requirements The position requires the ability to: Sit and work at a computer for extended periods. Stand, walk, bend, reach, kneel, and work around office and clinical environments. Install and troubleshoot computers, network equipment, printers, phones, and other technology. Move and transport IT equipment between departments and facilities. Lift and carry technology equipment weighing up to approximately 40 pounds . Work Environment This position works across multiple healthcare facilities and may require working in administrative offices, clinical areas, hospital departments, and other operational environments. The employee must be comfortable working around healthcare staff and patients while maintaining professionalism, confidentiality, and appropriate infection-control and facility procedures. Compensation $18.00 - $22.00 per hour , depending on experience, technical skills, certifications, and healthcare IT experience. Important Requirements The successful candidate must: Be dependable and punctual. Be willing to travel between multiple BMC facilities. Participate in an on-call rotation. Be comfortable working directly with physicians, nurses, employees, and leadership. Be willing to work hands-on with computers and IT equipment. Maintain confidentiality and follow HIPAA and organizational security requirements. Be willing to lift and move IT equipment when necessary. Healthcare IT experience is a plus, but we are willing to train the right candidate with strong technical fundamentals, customer-service skills, and a willingness to learn. BMC Hospitals is an equal opportunity employer. Employment decisions are based on qualifications, experience, skills, and organizational needs.

Work Location:

In person