Senior IT Voice Engineer

Senior IT Voice Engineer at Kinder Morgan, Inc. Senior IT Voice Engineer at Kinder Morgan, Inc. in Houston, Texas Posted in about 20 hours ago.

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Full-Time Job Description:

Position Description We are seeking a Senior IT Voice Engineer for our enterprise voice and network environment. This role will contribute as a team member for both Cisco CUCM and Microsoft Teams Voice , playing a critical role in our active migration from Cisco to Microsoft Teams Voice . The ideal candidate has deep hands-on experience, strong architectural skills, and a proven ability to lead complex voice migrations while maintaining operational stability. Position Requirements Responsibilities Voice Architecture Support the migration from Cisco CUCM to Microsoft Teams Voice. Design voice architecture, including Direct Routing, Calling Plans, and hybrid scenarios Provide expert-level support for Microsoft Teams Voice , Cisco CUCM , Unity Connection, CCX, gateways, and SIP integrations during transition Configure, manage, and optimize Session Border Controllers (SBCs) Develop and maintain dial plans, call routing, normalization rules, and number porting strategies Analyze and resolve complex call quality and signaling issues Network & Infrastructure Engineering Ensure enterprise network readiness for Teams Voice, including QoS, bandwidth planning, and latency optimization Support enterprise LAN/WAN environments with a focus on voice quality and QoS Configure and troubleshoot VLANs, QoS, routing, and switching Collaborate with network and security teams to ensure voice traffic reliability and security Monitor system performance and proactively address issues Operations Work closely with vendors, carriers, and Microsoft/Cisco support Establish operational standards, monitoring, and documentation Develop continuous improvement initiatives for voice and collaboration services Required Qualifications Strong hands-on experience with Microsoft Teams Voice , preferably Direct Routing Extensive experience supporting Cisco CUCM in large enterprise environments Deep understanding of SIP, VoIP, RTP, TLS, and telephony signaling Proven experience leading or architecting voice migration projects Strong networking fundamentals (QoS, VLANs, routing, switching) Advanced troubleshooting skills across voice and network layers Preferred Qualifications Direct experience leading Cisco CUCM to Microsoft Teams Voice migrations Experience with global or multi-site voice deployments Soft Skills & Leadership Attributes Strong technical leadership and decision-making skills Excellent written and verbal communication Ability to influence architecture and standards Comfortable working in complex, high-visibility initiatives Self-directed with strong ownership mentality

EQUAL OPPORTUNITY EMPLOYER STATEMENT

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