Technical Support Engineer

Technical Support Engineer at Multiplied AI Technical Support Engineer at Multiplied AI in Houston, Texas Posted in about 1 hour ago.

Type:

full-time

Job Description:

Company Description Multiplied AI is a human intelligence company changing how AI learns from frontline expertise. While most AI systems are trained on documents and structured data, we capture the verbal, visual, and spatial knowledge that lives with technicians, operators, and field experts - the kind of expertise that rarely gets written down. Our flagship platform, Humantic OS, turns that frontline knowledge into actionable intelligence, giving enterprises the real-world context their AI systems need to perform. We work with leading companies across construction, energy, and security. Role Description We're hiring a Software Engineer (Onsite Technical Support) to join us full-time and on-site in Houston, TX. This is a hands-on, customer-facing role for someone who enjoys being at the intersection of cutting-edge AI and real-world field operations. You'll be the technical face of Multiplied AI at customer sites - deploying our platform, troubleshooting issues in live environments, and making sure our software performs in the conditions our customers actually work in. You'll also be a critical feedback loop back to our engineering team, surfacing what you see in the field to shape the product. This role involves significant travel to customer sites, often in active construction, energy, and security environments. What You'll Do Deliver onsite technical support for deployments of Humantic OS and related AI platforms Diagnose and resolve customer issues spanning software, integrations, and system configuration Perform system diagnostics, including log analysis and code-level investigation when needed Support smooth integration of our software into client environments and existing workflows Partner closely with engineering and product teams to escalate issues, share field insights, and drive continuous improvement Build strong working relationships with customer technical teams and frontline users Required Qualifications 5+ years of proven experience in technical support, field engineering, or a similar hands-on customer-facing technical role Strong troubleshooting and analytical skills, with the ability to diagnose complex, multi-system issues Excellent verbal and written communication, with the ability to translate between technical and non-technical audiences Customer-focused mindset and comfort working directly with end users in dynamic, on-site environments Willingness and ability to travel frequently to customer sites Bachelor's degree in Computer Science, Engineering, or a related field - or equivalent practical experience Preferred Qualifications Experience supporting technology deployments in large-scale construction, energy, or industrial environments Deep technical diagnostic skills, including log file analysis, debugging, and reading code (Python, JavaScript, or similar) Familiarity with modern AI systems, including LLMs and agentic architectures Experience with enterprise software integration (APIs, SSO, networking basics, mobile apps)