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Raven Advisory LLC

SIM System Admin I

Career Insights for Systems Support Specialist

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What they do

A Systems Support Specialist provides technical support for the computer and communications systems at a business or organization. Installs and configures computer software, hardware and equipment, and provides troubleshooting for network issues. Manages documentation, maintenance and repairs. May provide help desk support or manage user accounts.

$70,907 / year median in Texas

+5% projected growth

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Job Description

Company Overview:
Raven Advisory is a leading organization dedicated to revolutionizing training methodologies for modern warfighters. We specialize in providing cutting-edge training solutions, simulations, and technology-driven programs to enhance the skills and readiness of military personnel. We are seeking a dedicated and technically proficient SIM System Administrator I to assist in the management and maintenance of simulation systems within a military training environment. The ideal candidate will provide essential support in the operation and upkeep of simulation software and hardware.
Position Overview:
This role involves assisting in the installation, configuration, and routine maintenances tasks related to simulation software and hardware. Provides units with a simulation training environment utilizing government provided hardware and software configured to fulfill the needs of a simulation control plan.
Responsibilities:
Administer, configure, and maintain military simulation systems and software to ensure optimal performance and functionality. Assists team members in the installation, configuration and operation of the operating system(s), security and simulation software necessary for the training environment. Coordinate and conduct system installations, upgrades, and troubleshooting to address technical issues and ensure system reliability. Have a good understanding of TCP/IP networks and protocols. Assists in the tracking and reporting of system/software anomalies that are reported to system developers for correction. Provides units with simulated C4I systems from a simulation training environment to fulfill the needs of a simulation control plan. Assist unit representatives and field support representatives in understanding how simulations will integrate into the C4I networks to provide stimulation. Maintains necessary information assurance protocols on stimulation/simulation systems that include but not limited to system lockdown procedures, operating system patches, and stimulation/simulation software patches. Stays updated with advancements in simulation technology and makes recommendations for system improvements. Must be able to lift up to 40lbs and move hardware as directed. Must possess strong knowledge of Linux. Other duties as within the scope of the program.
Qualifications:
BS/BA in Information Technology or related field. Three additional years of experience may be substituted in lieu of a degree. Must have five years of experience in computer information systems design and management. Minimum three years of experience in analysis and design of business applications for complex large-scale or mid-tier computer systems, or LAN-based systems. Must have IAT Level I certificate. Must possess a SECRET clearance.
Benefits:
Salary package Healthcare benefits 401K