A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
A Kelly Telecom Company Desktop Support Technician at NextGen |
GTA:
A Kelly Telecom Company in Lewisville, Texas Posted in 2 days ago.
Type:
full-time
Job Description:
Looking for a Desktop Support Technician- all 5 days onsite- Lewisville TX Night Shifts accepting on W2 candidates, No C2C candidates What you will bring to the table as a
Desktop Support Technician :
Provide desktop, laptop, printer, and peripheral support Troubleshoot hardware, software, network, and operating system issues Support Windows and Unix/Linux environments, including virtualized infrastructure Manage incidents, problems, and change requests following established IT processes Document systems, troubleshooting procedures, and technical solutions Support user onboarding, device deployments, and asset management Collaborate with cross-functional teams to resolve technical issues and improve processes Provide day-to-day IT support within a manufacturing or production environment
Requirements:
1-3+ years of Desktop Support, IT Support, or Technical Support experience Experience supporting production, manufacturing, warehouse, or industrial environments Understanding of day-to-day operations within manufacturing facilities Experience with Incident, Problem, and Change Control Management (IPCC) Working knowledge of Windows and Unix/Linux operating systems Exposure to virtual environments such as Azure, Hypervisors, or VMware Strong troubleshooting and root cause analysis skills Experience with ticketing systems and end-user support Ability to create technical documentation and technical procedures Strong technical writing skills, including documenting systems and solutions Dependable and accountable Professional attitude and strong work ethic Excellent verbal and written communication skills Strong customer service mindset Ability to work independently and within a team
Preferred:
Active Directory, Office 365, device imaging, and deployment experience Support experience with scanners, label printers, handheld devices, and production-floor equipment Basic networking knowledge (TCP/IP, DNS, DHCP) What you didn't know about us: Competitive salary Health, Dental and Vision Benefits Long-Term growth potential 401k With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry! We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
